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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

      Latest from the Ombudsman
      Commonwealth National Preventive Mechanism Annual Report
      Annual report
      08 May 2025
      Commonwealth NPM Annual Report 2023-24

      This Annual Report provides an overview of the activities of the Commonwealth NPM for the financial year 2023-24.

      Annual report
      25 Mar 2025
      State of the Health Funds Report 2023-24

      The 20th Annual State of the Health Funds Report, relating to the financial year 2023–24.

      Public Statement
      07 Apr 2025
      Merchant Fee Surcharges and Payments to Government agencies

      In October 2024, the New South Wales Ombudsman announced he had commenced an investigation into the legality of surcharges applied by certain...

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      How we can help you How to make a complaint Australian government agency complaints Careers

      What's the complaint process?

      Making a complaint can be daunting. Here's what to expect.

      Overview Before you make a complaint
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      I want to complain about

      An Australian Government agency

      ASIC Services Australia the NDIS The Australian Federal Police Immigration and detention

      A private company

      Education Providers Health insurers Postal operators

      Wrongdoing within the APS (whistleblowing)

      Public interest disclosure (for current or former staff in Australia Public Service)

      We’re free and impartial, and here’s how we’ve helped

      When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.

      Compensation for a parcel seized by overseas customs authority

      • Australia Post rejected a compensation claim for an overseas package that held up overseas customs authority for several months.
      • Upon our review, Australia Post agreed to pay the compensation claim in full.

      Fee refund after withdrawing from concurrent study

      • An overseas student asked for their private education provider to refund course fees paid, after withdrawing from concurrent study.
      • After our investigation, the provider agreed to pay a refund, update its written agreement and amend processes for accepting students in concurrent study.

      Refund for unused private health policy

      • Health provider refunded health cover fees for an unused policy.

      Information for industry and agencies

      Public interest disclosure (whistleblowing) arrow Law enforcement agency oversight arrow Private Health Industry oversight arrow Monitoring places of detention - OPCAT arrow Industry updates arrow