Contact us
Complaints
To make a complaint, please use the online form.
If you are unable to complete the online form, you can call 1300 362 072. Our phone service is available Monday to Friday, 10:00 am to 4:00 pm AEST, or AEDT during daylight saving.
Find out more about:
- How to make a complaint
- VET Student Loans program and VET FEE-HELP scheme complaints
- Private Health Insurance
Accessibility services to help you contact the Commonwealth Ombudsman
The Translating and Interpreter Service (TIS) is a free-of-charge service available on 131 450.
We also have information sheets in many community languages and can provide copies of a large print information booklet.
If you have hearing or speech loss:
- TTY Users please phone 133 677 and then ask for 1300 362 072
- Speak and Listen Users phone 1300 555 727 then ask for 1300 362 072
- Internet Relay Users can connect to the National Relay Service then ask for 1300 362 072
Media Enquiries
Please email media@ombudsman.gov.au
Feedback
We welcome your feedback on our service. If you have any questions, comments or suggestions please use our online enquiry form.
Seeking information from the Commonwealth Ombudsman
Guidelines on seeking information from the Commonwealth Ombudsman including Freedom of Information requests.
Our offices
- Canberra - Level 5, 14 Childers St Canberra
- Brisbane - Level 22, 215 Adelaide Street
- Adelaide - Level 11, 25 Grenfell St
- Sydney - Suite 2, Level 16, 580 George Street