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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

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      Latest from the Ombudsman
      Investigation report
      26 Oct 2026
      Automation and oversight in Aged Care

      An investigation into flaws in the design and operation of the Single Assessment System.

      Annual report
      27 Oct 2026
      Commonwealth Ombudsman Annual Report 2025-26

      This annual report provides information on the activities, achievements and performance of the Office of the Commonwealth Ombudsman for the 2025-26 financial year.

      Report
      22 Oct 2026
      Post Visit Summary - Adelaide Immigration Detention Centre

      The Commonwealth NPM conducted an announced visit to Adelaide Immigration Detention Centre (AIDC) on Wednesday 27 May 2026.

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      What's the complaint process?

      Making a complaint can be daunting. Here's what to expect.

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      An Australian Government agency

      ASIC Services Australia the NDIS The Australian Federal Police Immigration and detention

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      Education Providers Health insurers Postal operators

      Wrongdoing within the APS (whistleblowing)

      Public interest disclosure (for current or former staff in Australia Public Service)

      We’re free and impartial, and here’s how we’ve helped

      When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.

      Compensation for a parcel seized by overseas customs authority

      • Australia Post rejected a compensation claim for an overseas package that held up overseas customs authority for several months.
      • Upon our review, Australia Post agreed to pay the compensation claim in full.

      Fee refund after withdrawing from concurrent study

      • An overseas student asked for their private education provider to refund course fees paid, after withdrawing from concurrent study.
      • After our investigation, the provider agreed to pay a refund, update its written agreement and amend processes for accepting students in concurrent study.

      Refund for unused private health policy

      • Health provider refunded health cover fees for an unused policy.

      Information for industry and agencies

      Public interest disclosure (whistleblowing) arrow Law enforcement agency oversight arrow Private Health Industry oversight arrow Monitoring places of detention - OPCAT arrow Industry updates arrow