The corporate plan outlines the strategic priorities for the Office of the Commonwealth Ombudsman for the periods of 2026-27.
On 11 November 2025, a 17-year-old Aboriginal youth boarded a bus in Woden and took a seat at the back. The bus left the interchange with more than 20 passengers on board, including other younger teenagers.
Commonwealth National Preventive Mechanism (NPM) visited Villawood Detention Centre to assess the safety, security, maintenance and overall operation of the facility.
What's the complaint process?
I want to complain about
A private company
Wrongdoing within the APS (whistleblowing)
Public interest disclosure (for current or former staff in Australia Public Service)
We’re free and impartial, and here’s how we’ve helped
When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.