Commonwealth Ombudsman Annual Report 2005-06 | References | List of tables and figures

Commonwealth Ombudsman annual report 2005-2006

References

list of tables and figure

Table 3.1 Summary of outcome and outputs price

Table 3.2 Summary of outcome and outputs performance

Table 3.3 Internal review of Ombudsman action, requests and decisions, 2005–06

Table 3.4 Approaches and complaints, by method received, 2003–04 to 2005–06

Table 4.1 Staffing profile, by level and gender, at 30 June 2006

Table 4.2 Staffing profile, by location and gender, at 30 June 2006

Table 4.3 Expenditure on consultancy contracts, 2003–04 to 2005–06

Table 7.1 Defence-related approaches and complaints, 2003–04 to 2005–06

Table 7.2 Legislative basis for Commonwealth Ombudsman oversight of law enforcement activities

Table 7.3 Approaches and complaints received within the Ombudsman's jurisdiction about top ten other agencies, 2003–04 to 2005–06

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Appendixes

Table A1 Approaches and complaints received and finalised about Australian Government agencies, 2005–06, Ombudsman Act 1976 (including freedom of information) Download Table A1 in PDF format: 80kb

Table A2 AFP complaint issues finalised, 2005–06, Complaints (Australian Federal Police) Act 1981 Download Tables A2 and A3 in PDF format: 36kb

Table A3 AFP method of handling complaint issues finalised, 2005–06, Complaints (Australian Federal Police) Act 1981 Download Tables A2 and A3 in PDF format: 36kb

Table A4 Consultancy services, 2005–06

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Figures

Figure 2.1 Commonwealth Ombudsman organisational structure at 30 June 2006

Figure 3.1 Time taken to finalise all approaches and complaints 2003–04 to 2005–06

Figure 4.1 Office assets by category at 30 June 2006

Figure 7.1 Approaches and complaints received within jurisdiction, by agency, 2005–06

Figure 7.2 Australia Post complaint trends, 2001–02 to 2005–06

Figure 7.3 Australian Taxation Office complaint trends, 2001–02 to 2005–06

Figure 7.4 Centrelink complaint trends, 2001–02 to 2005–06

Figure 7.5 Child Support Agency complaint trends, 2001–02 to 2005–06

Figure 7.6 Department of Immigration and Multicultural Affairs complaint trends, 2001–02 to 2005–06

Figure 7.7 Australian Federal Police complaint trends, 2001–02 to 2005–06

glossary

AAADM	Automated Assistance in Administrative Decision Making
AAT	Administrative Appeals Tribunal
ACC	Australian Crime Commission
ACT	Australian Capital Territory
ADF	Australian Defence Force
ADR	alternative dispute resolution
AFC	Air Force Cross
AFP	Australian Federal Police
AFPPS	Australian Federal Police Protective Service
ANAO	Australian National Audit Office
ANU	Australian National University
ANZOA	Australian and New Zealand Ombudsman Association
AO	Officer of the Order of Australia
APOR	Asia–Pacific Ombudsman Region
APS	Australian Public Service
ARC	Administrative Review Council
ASIC	Australian Securities and Investments Commission
ASIO	Australian Security Intelligence Organisation
ASIO Act	Australian Security Intelligence Act 1979
ATO	Australian Taxation Office
AusAID	Australian Agency for International Development
AWA	Australian Workplace Agreement
CCC	Customer Contact Centres
CDDA	Compensation for Detriment Caused by Defective Administration
CDF	Chief of the Defence Force
CLERP	Corporations Legislation Economic Reform Program
Complaints Act	Complaints (Australian Federal Police) Act 1981 (Cth)
Crimes Act	Crimes Act 1914
CSA	Child Support Agency
CSHC	Commonwealth Seniors Health Card
Cth	Commonwealth
DEWR	Department of Employment and Workplace Relations
DFAT	Department of Foreign Affairs and Trade
DFO	Defence Force Ombudsman
DHA	Defence Housing Authority
DHS	Department of Human Services
DIMA	Department of Immigration and Multicultural Affairs
DVA	Department of Veterans' Affairs
EL	Executive Level
FaCSIA	Department of Family, Community Services and Indigenous Affairs
FTB	Family Tax Benefit
FCA	Federal Court of Australia
FIS	Financial Information Service
FOI	Freedom of Information
FOI Act	Freedom of Information Act 1982 (Cth)
GEERS	General Employee Entitlements and Redundancy Scheme
GSL	Global Solutions Limited
GST	Goods and services tax
Hon.	The Honourable
IDF	Immigration Detention Facility
IGADF	Inspector-General of the Australian Defence Force
IGIS	Inspector-General of Intelligence and Security
IOI	International Ombudsman Institute
IPP	Information Privacy Principle
IT	information technology
ITSA	Insolvency and Trustee Service Australia
JCPAA	Joint Committee of Public Accounts and Audit
LEIC	Law Enforcement Integrity Commissioner
LIC	low-income card
MARA	Migration Agents Registration Authority
Migration Act	Migration Act 1958 (Cth)
MP	Member of Parliament
MRCS	Military Rehabilitation and Compensation Scheme
MRT	Migration Review Tribunal
MTCN	money transfer control number
NOC	National Ombudsman Commission of Indonesia
NSW	New South Wales
NT	Northern Territory
OH&S	occupational health and safety
Ombudsman Act	Ombudsman Act 1976 (Cth)
PCO	Public Contact Officer
PCT	Public Contact Team
PDS	product disclosure statement
PIO	Postal Industry Ombudsman
PM&C	Department of Prime Minister and Cabinet
PNG	Papua New Guinea
Postal Act	Australian Postal Corporation Act 1989
Prof.	Professor
QLD	Queensland
RAAF	Royal Australian Air Force
ROG	Redress of Grievance
s	section of Act
SA	South Australia
SES	Senior Executive Service
Surveillance Act	Surveillance Devices Act 2004 (Cth)
TAS	Tasmania
TI	telecommunications interception
TI Act	Telecommunications (Interception) Act 1979
TIO	Telecommunications Industry Ombudsman
TRA	Trades Recognition Australia
VIC	Victoria
WA	Western Australia

compliance index

This is a guide to the report's compliance with the Requirements for Annual Reports as provided by the Joint Committee of Public Accounts and Audit under subsections 63(2) and 70(2) of the Public Service Act 1999.

Letter of transmittal

Correction of material errors in previous annual report

No material errors have been identified in the Commonwealth Ombudsman Annual Report
2004—05.

References

list of tables and figure

Appendixes

Figures

glossary

compliance index

Letter of transmittal

Aids to access

Ombudsman's review

Organisational overview

Report on performance

Financial performance

Corporate governance

External scrutiny

Human resource management

Other

Correction of material errors in previous annual report

Commonwealth Ombudsman Annual Report 2005-06 | References | List of tables and figures

References

list of tables and figure

Appendixes

Figures

glossary

compliance index

Letter of transmittal

Aids to access

Ombudsman's review

Organisational overview

Report on performance

Financial performance

Corporate governance

External scrutiny

Human resource management

Other

Correction of material errors in previous annual report