Transmittal letter Foreword Overview 1. Ombudsman's review - Introduction
- Complaint and inspections workload
- Financial performance
- Public administration
- Developing role of the Ombudsman
- International cooperation
- Key strategic achievements
- Challenges
- The year ahead
2. The organisation - History and establishment
- Role and functions
- Organisation and structure
- Outcome and output structure
Performance review 3. Performance report - Introduction
- Performance at a glance
- Output
1—Review of administrative action
- Output 2—Review of
statutory compliance
4. Management and accountability - Corporate governance
- External scrutiny
- People management
- Financial management
- Information technology
5. Challenges in complaint handling - Introduction
- Inherent complexity
- Responding to complaint handling challenges
- Community engagement and public awareness
6. Promoting good administration - Introduction
- Submissions, reviews and research
- Cooperation with other oversight agencies
- Own motion and major investigations
- International cooperation and regional support
- Cooperation among Australian Ombudsmen
| | Oversight of Australian Government agencies
7. Looking at the agencies - Introduction
- Australian Taxation Office
- Centrelink
- Child Support Agency
- Defence
- Employment and workplace relations
- Immigration
- Law enforcement
- Postal industry
- Other agencies
- Freedom of information
- Monitoring and inspections activities
8. Thirty years ... thirty changes Features - Celebrating thirty years
- From paper to an automated office
- Continuing a national operation
- Publishing the ombudsman's investigations
- Common issues
- Promoting our services
- International cooperation
Appendixes - Occupational health and safety
- Freedom of information statement
- Papers and presentations by staff
during 2006–07
- Statistics
- Consultancy services
- Financial statements
References - List of tables and figures
- Glossary
- Compliance index
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