References | List of tables and figures | Commonwealth Ombudsman Annual Report 2006-07
References
Tables
Table 3.1 Summary of outcome and outputs price
Table 3.2 Summary of outcome and outputs performance
Table 3.3 Approaches and complaints, by method received, 2003–04 to 2006–07
Table 3.4 Time to finalise investigated complaints, by selected agencies, 2006–07
Table 3.5 Internal review of Ombudsman action, requests and decisions, 2006–07
Table 4.1 Staffing profile, by level and gender, at 30 June 2007
Table 4.2 Staffing profile, by location, at 30 June 2007
Table 4.3 Expenditure on consultancy contracts, 2004–05 to 2006–07
Table 7.1 Defence-related approaches and complaints, 2003–04 to 2006–07
Table 7.2 Reports under s 486N of the Migration Act, received by the Ombudsman, 2006–07
Table 7.3 Legislative basis for Commonwealth Ombudsman oversight of law enforcement activities
Table 7.4 Approaches and complaints received, and investigations, by the PIO, 2006–07
Table 7.5 Agencies about which a modest number of approaches and complaints are received, by number received, 2002–03 to 2006–07
Appendixes
Table A1 Approaches and complaints received and finalised about Australian Government agencies, remedies recommended, 2006—07, Ombudsman Act 1976 (including freedom of information)
Table A2 Australian Federal Police complaints received, complaint issues finalised, 2006–07
Table A3 Australian Federal Police method of handling complaint issues finalised, 2006–07
Table A4 Consultancy Services, 2006–07
Figures
Figure 2.1 Commonwealth Ombudsman organisational structure at 30 June 2007
Figure 3.1 Time taken to finalise all approaches and complaints, 2003–04 to 2006–07
Figure 7.1 Approaches and complaints received about within jurisdiction agencies, 2006–07
Figure 7.2 Australian Taxation Office approach and complaint trends, 2002–03 to 2006–07
Figure 7.3 Centrelink approach and complaint trends, 2002–03 to 2006–07
Figure 7.4 Child Support Agency approach and complaint trends, 2002–03 to 2006–07
Figure 7.5 Department of Employment and Workplace Relations approach and complaint trends, 2002–03 to 2006–07
Figure 7.6 Department of Immigration and Citizenship approach and complaint trends, 2002–03 to 2006–07
Figure 7.7 Australian Federal Police approach and complaint trends, 2002–03 to 2006–07
Figure 7.8 Australia Post approach and complaint trends, 2002–03 to 2006–07
Glossary
AAADM | Automated Assistance in Administrative Decision Making |
AAT | Administrative Appeals Tribunal |
ACC | Australian Crime Commission |
ACLEI | Australian Commission for Law Enforcement |
ACT | Australian Capital Territory |
ADF | Australian Defence Force |
AFC | Australian Film Commission |
AFP | Australian Federal Police |
AFP Act | Australian Federal Police Act 1979 |
ANAO | Australian National Audit Office |
ANU | Australian National University |
ANZOA | Australian and New Zealand Ombudsman Association |
AO | Officer of the Order of Australia |
APS | Australian Public Service |
APSC | Australian Public Service Commission |
ARO | Authorised Review Officer |
ASIC | Australian Securities and Investments Commission |
ASIO | Australian Security Intelligence Organisation |
ATO | Australian Taxation Office |
AusAID | Australian Agency for International Development |
AWA | Australian Workplace Agreement |
CCC | Customer Contact Centres |
CCTV | Closed circuit television |
CDDA | Compensation for Detriment Caused by Defective Administration |
CDEP | Community Development Employment Projects |
Complaints Act | Complaints (Australian Federal Police) Act 1981 |
Crimes Act | Crimes Act 1914 |
CRRS | Complaints Resolution and Referral Service |
CSA | Child Support Agency |
Cth | Commonwealth |
DEN | Disability Employment Network |
DEWR | Department of Employment and Workplace Relations |
DFAT | Department of Foreign Affairs and Trade |
DFO | Defence Force Ombudsman |
DHA | Defence Housing Authority |
DHS | Department of Human Services |
DIAC | Department of Immigration and Citizenship |
DIMA | Department of Immigration and Multicultural Affairs |
DSP | Disability Support Pension |
DVA | Department of Veterans' Affairs |
EL | Executive Level |
FaCSIA | Department of Family, Community Services and Indigenous Affairs |
FOI | Freedom of Information |
FOI Act | Freedom of Information Act 1982 |
FRB | Fairness and Resolution Branch, Department of Defence |
GEERS | General Employee Entitlements and Redundancy Scheme |
GIC | General Interest Charge |
GSL | Global Solutions Limited |
GST | Goods and services tax |
Hon. | The Honourable |
IDAG | Immigration Detention Advisory Group |
IDC | Immigration Detention Centre |
IGADF | Inspector-General of the Australian Defence Force |
IGIS | Inspector-General of Intelligence and Security |
IOI | International Ombudsman Institute |
IPP | Information Privacy Principle |
IT | information technology |
ITSA | Insolvency and Trustee Service Australia |
IWG | Indigenous Working Group |
JCPAA | Joint Committee of Public Accounts and Audit |
MARA | Migration Agents Registration Authority |
Migration Act | Migration Act 1958 (Cth) |
MP | Member of Parliament |
MRC | Military Rehabilitation and Compensation |
MRT | Migration Review Tribunal |
NOC | National Ombudsman Commission of Indonesia |
NSA | Newstart Allowance |
NSW | New South Wales |
NT | Northern Territory |
OH&S | occupational health and safety |
OH&S Act | Occupational Health and Safety Act 1991 (Cth) |
Ombudsman Act | Ombudsman Act 1976 (Cth) |
PAGES | Provider of Australian Government Employment Services |
PCO | Public Contact Officer |
PCT | Public Contact Team |
PIO | Postal Industry Ombudsman |
PM&C | Department of Prime Minister and Cabinet |
PNG | Papua New Guinea |
Privacy Act | Privacy Act 1988 (Cth) |
Prof. | Professor |
QLD | Queensland |
RAAF | Royal Australian Air Force |
RAP | Reconciliation Action Plan |
RRT | Refugee Review Tribunal |
s | section |
SA | South Australia |
SAM | Single Access Mechanism |
SES | Senior Executive Service |
SRC Act | Safety, Rehabilitation and Compensation Act 1988 (Cth) |
SSAT | Social Security Appeals Tribunal |
Surveillance Devices Act | Surveillance Devices Act 2004 (Cth) |
TAS | Tasmania |
TIA Act | Telecommunications (Interception and Access) Act 1979 (Cth) |
TIO | Telecommunications Industry Ombudsman |
TRA | Trades Recognition Australia |
UN | United Nations |
VIC | Victoria |
WA | Western Australia |
Compliance index
This is a guide to the report’s compliance with the Requirements for Annual Reports as approved by the Joint Committee of Public Accounts and Audit under subsections 63(2) and 70(2) of the Public Service Act 1999.
Letter of transmittal
Aids to access
Table of contents
Alphabetical index (This index appears in the printed but the online search facility answers to this requirement)
Glossary
Contact officer
Internet home page address
Internet address for reports
Ombudsman's review
Summary of significant issues and developments
Overview of performance and financial results
Outlook for 2007—08
Organisational overview
Description, role and functions
Organisational structure
Outcome and output structure
Report on performance
Review of performance in relation to outputs and contribution to outcome
Performance in relation to performance targets
Output 1—Review of administrative actionOutput 2—Review of statutory compliance in specified
areasPromoting good administration
Discussion and analysis of performancePerformance report Promoting good administration
Factors, events or trends influencing organisational performanceChallenges Output 1—Review of administrative actionChallenges in complaint handling
Significant changes in relation to principal functions/servicesDeveloping role of the OmbudsmanAustralian Federal PolicePostal IndustryMonitoring and inspections activities
Performance against service
charter, response to complaints1.2 Handling of inquiries, approaches and investigated complaints meets service standardsService charter
Social justice
and equity1.7—Number of outreach activitiesCommunity engagement and public awareness
Discussion and analysis of the organisation’s financial
performanceFinancial Performance Financial Management
Resources for outcome and outputsPerformance Report Appendix 6–Financial Statements
Corporate governance
Corporate governance practices
Senior executive and their responsibilities
Senior management committees and their roles
Corporate and operational planning and review
Risk management
Fraud control
Ethical standards
Determination of remuneration for SES officers
External scrutiny
Significant developments in external scrutiny
Judicial decisions and decisions of administrative tribunals
Reports of Auditor-General and Parliamentary Committees
Management of human resources
Effectiveness in managing and developing human resources
Workforce planning, staff turnover and retention
Training and development
Statistics on staffing
Certified Agreement and AWAs
Performance pay
Financial performance
Assets management
Assessment of purchasing against core policies and principles
ConsultantsConsulting servicesAppendix 5—Consultancy services
Contractual provisions allowing access by Auditor-General
Contracts exempt from AusTender
Financial statements
Other
Performance in implementing the Commonwealth Disability Strategy
Occupational health and safetyOccupational Health and Safety CommitteeAppendix 1—Occupational health and safetyFreedom of information statementAdvertising and market research
Ecologically sustainable development and environmental performanceDiscretionary
grants N/A
Correction of material errors in previous annual report
No material errors have been identified in the Commonwealth Ombudsman Annual Report 2005—06.