Transmittal letter Foreword Overview 1. Ombudsman's review - Complaints
- Responsiveness to changing demands
- Compliance auditing
- Promoting good administration
- Engagement with Government
- Engagement with agencies
- Engagement with the public
- International cooperation
- Internal management
- Year ahead
2. The organisation - History and establishment
- Role and functions
- Organisation and structure
- Outcome and output structure
Performance review 3. Performance report - Performance at a glance
- Output
1—Review of
administrative action
- Output 2—Review of statutory
compliance in specified areas
4. Management and accountability - Corporate governance
- External scrutiny
- People management
- Financial management
- Information technology
5. Challenges in complaint handling - Responding to complaint
handling challenges - Community engagement
and public awareness
6. Promoting good administration - Submissions, reviews and research
- Cooperation with other Australian Government
integrity agencies
- Cooperation with other Australian Government
complaint-handling agencies
- Own motion and major investigations
- International cooperation and
regional support
- Cooperation among
Australian Ombudsmen
| | Oversight of Australian
Government agencies
7. Looking at the agencies - Australian Taxation Office
- Centrelink
- Child Support Agency
- Defence
- Education, Employment and Workplace Relations
- Immigration
- Indigenous issues
- Law enforcement
- Postal industry
- Freedom of information
- Monitoring and inspections
8. Helping people, improving government 9. Lessons and insights for government - Lessons for public administration
- Investigation reports
- e-bulletins
- Administrative deficiency
- Broader themes
Features Appendixes References |
