APPENDIX 2 | Papers and presentations by staff

Airo-Farulla, G. 2007, The role of the Ombudsman and administrative law, presentation to Inspector-General Australian Defence Force Investigation Officer Course

Anderson, R. 2008, Current issues of FOI and the administration of the Office of the Commonwealth Ombudsman, presentation to Japanese Cabinet officials, Canberra

Brent, R. 2007, The role of the Ombudsman and administrative law, presentation to Australian Fisheries Management Authority, Canberra
— 2007, The role of the Ombudsman and administrative law, presentation to Australian National Audit Office, Canberra
— 2007 and 2008, Senior Executive Service Transforming Leadership Programs, presentations to APSC Leadership, Melbourne, Bowral, Canberra
— 2007, Common faults in administrative investigation, presentation to Inspector-General Australian Defence Force, Brisbane
— 2007, The developing role of the Ombudsman in achieving administrative justice, presentation to Continuing Legal Education Law Society Seminar, Canberra
— 2008, A perspective on leadership, presentation to Comcare EL1 Leadership Program, Canberra

Clendinning, A. 2008, The role of the Ombudsman, presentation to APSC SESOrientation, Canberra

Coleman, P. 2007, The role of the Ombudsman, presentation to APSC SES Orientation Program for Department of Health and Ageing, Canberra

Fleming, H. and Colley, M. 2007, presentation to annual National Employment Services Association Conference, Coolum

Fleming, H. 2007, The role of the Ombudsman and administrative law, presentations to APSC SES Orientation, Canberra

Masri, G. 2007, The role of the Ombudsman, presentations to APSC SES Orientation, Canberra
— 2008, Ten lessons for public service, presentation to Migration Review Tribunal-Refugee Review Tribunal, Sydney and Melbourne

Matcham, R. 2007, The role of the Ombudsman, presentations to APSC SESOrientation, Canberra

McMillan, J. 2007, How ACT agencies can improve service delivery and response to complaints, presentation to Executive Meeting of ACT Department of Justice and Community Safety, Canberra
— 2007, 30 Years of complaint handling—What have we learned? Presentation to Department of Veterans’ Affairs SES Forum, Canberra
— 2007, Immigration referred cases: lessons for government, presentation to Institute of Public Administration Australia Lunchtime Seminar on Lessons Learned from the Referred Cases, Canberra
— 2007, Integrity and accountability in government—an Ombudsman’s perspective, presentation to Northern Territory Commonwealth Club Forum, Darwin
— 2007, The role of the Ombudsman, presentation to Northern Territory Members of Parliament Forum, Darwin
— 2007, Best practice in complaint handling, presentation to Society of Consumer Affairs Professionals 2007 Symposium, Melbourne
— 2007, Improving government—Lessons from the Ombudsman review of immigration administration, presentation to Northern Territory Institute of Public Administration Australia/Australian Institute of Administrative Law members, Darwin
— 2007, Who watches the watchers?, presentation to Annual Conference Australian Mayoral Aviation Council, Brisbane
— 2007, Ombudsman oversight of policing and defence in Australia, presentation to Law Enforcement and Defence complaint handling workshop, Papua New Guinea
— 2007, Government administrative compensation schemes, guest lecture at University of NSW Graduate law program, Sydney
— 2007, Human rights charters: how important to improving government?, Alice Tay Lecture on Law and Human Rights, Canberra
— 2007, Natural Justice: Too much, too little, or just right?, presentation to Australian Institute of Administrative Law (SA Chapter), Adelaide
— 2007, Guest speaker at MHCA launch ‘Let’s Get to Work! A National Mental Health Employment Strategy for Australia’, Canberra
— 2007, Designing an effective oversight body—Ombudsman or independent commissioner?, presentation to 5th International Conference of Information Commissioners, Wellington, New Zealand
— 2007, Celebrating ten years of the Taxpayers’ Charter, address to 10th anniversary of the Taxpayers’ Charter function, Canberra
— 2008, Launch of Alice Springs office, Alice Springs
— 2008, The role of the Ombudsman and administrative law, presentation to Insolvency Trustee Services Australia Senior Management Workshop, Canberra
— 2008, Lessons for public administration, presentation to Department of Finance and Deregulation Learning Centre Program for Senior Staff, Canberra
— 2008, The role of the Ombudsman, presentation to APSC SES Orientation, Canberra
— 2008, Governance and leadership, presentation to Department of Immigration and Citizenship 2008 SES Speaker Program, Canberra
— 2008, Risk areas for faulty decision making, presentation to 2008 Government Business Conference, Sydney
— 2008, Postal complaints—issues and trends, presentation to Postal Agents Officers Association annual conference, Launceston
— 2008, The expanding Ombudsman role—what fits and what doesn’t fit, presentation to 24th Australasian and Pacific Ombudsman Region Conference, Melbourne
— 2008, What’s in a name? The use of the term Ombudsman, presentation to Australian New Zealand Ombudsman Conference, Melbourne
— 2008, Best practice in complaint handling, presentation to ACT Human Rights Commission, Canberra
— 2008, Ten lessons learned for public administration—What the ACCC can learn from them, presentation to Australian Competition and Consumer Commission Senior Management Conference
— 2008, Dealing with detention issues, guest lecture at Australian National University Faculty of Law, Canberra
— 2008, Introduction to anti-corruption law and policy in Australia and Fighting corruption while safeguarding human rights, presentations to China-Australia Human Rights Technical Cooperation Program Anti-Corruption Seminar, China
— 2008, Administrative Law Review: How ombudsmen and tribunals work alongside each other, presentation to South Australian Chapter of the Council of Australasian Tribunals, Adelaide
— 2008, FOI and privacy: Do they belong together?, presentation to Privacy Contact Officer Network, Canberra

Merryfull, D. 2008, Ten lessons learned for public administration, presentation to Governance and Government Relations, ATO, Canberra
— 2008, The role of the Ombudsman, presentation to APSC SES Orientation, Canberra

Stankevicius, A. 2008, The role of the Ombudsman, presentation to APSC SES Orientation, Canberra

Thom, V. 2007, Complaints and disciplinary procedures, presentation to Professions Australia workshop, Canberra
— 2007, Ten lessons learned, presentation to ComSuper, Canberra
— 2007, The role of the Ombudsman and administrative law, presentation to ACT Agency Contact Officers Forum, Canberra
— 2007, The role of the Ombudsman and administrative law, presentation to the Pakistan Association of Australia, Sydney
— 2008, Ten lessons learned, presentation to Continuing Legal Education Law Society Seminar, Canberra
— 2008, The role of the Ombudsman, presentation to ACT Agency Contact Officers Forum, Canberra