Appendix 3 | Statistics | Commonwealth Ombudsman Annual Report 2007-08
APPENDIX 3 | Statistics
TABLE A1—Approaches and complaints about Australian Government agencies, received and finalised, and remedies, 2007–08
Explanations of terms used in table A1
Approaches/complaints finalised—approaches/complaints finalised in 2007–08, including some complaints carried over from previous years
Approaches/complaints received—approaches/complaints received in 2007–08
Category 1 approaches—resolved without investigation, outcomes include decisions not to investigate and referrals to appropriate agency or authority
Category 2 approaches—approaches that cannot be resolved at category 1 and require further internal enquiries/research or more information from the complainant, resolved without contacting the agency
Category 3 approaches—investigation conducted and agency contacted
Category 4 approaches—further investigation conducted, as the complaint was not able to be resolved in category 3
Category 5 approaches—further investigation conducted, as the complaint was not able to be resolved in category 4; involves formal reporting processes
Remedies—complaints can contain a number of issues, each requiring separate investigation and possibly resulting in a number of different remedies
TABLE A1 Approaches and complaints about Australian Government agencies, received and finalised, and remedies, 2007–08.