References | Compliance index

This is a guide to the report’s compliance with the Requirements for Annual Reports as approved by the Joint Committee of Public Accounts and Audit under subsections 63(2) and 70(2) of the Public Service Act 1999.

Letter of transmittal

Aids to access

Table of contents
Alphabetical index (This index appears in the printed but the online search facility answers to this requirement)
Abbreviations and acronyms
Contact officer
Internet home page address
Internet address for reports

Ombudsman's review

Summary of significant issues and developments
Overview of performance and financial results
Outlook for 2008—09

Organisational overview

Description, role and functions
Organisational structure
Outcome and output structure
Variation of outcome and output structure from PBS N/A

Report on performance

Review of performance in relation to outputs and contribution to outcome
Actual Performance in relation to performance targets
Output 1—Review of administrative action
Output 2—Review of statutory compliance in specified areas
Promoting good administration
Performance of purchaser-provider arrangements
Changes in performance targets from PBS/PAES N/A
Discussion and analysis of performance
Performance report
Promoting good administration
Trend information
Factors, events or trends influencing organisational performance
Challenges
Output 1—Review of administrative action
Challenges in complaint handling
Significant changes in relation to principal functions/services N/A

Performance against service charter, response to complaints
1.2 Handling of inquiries, approaches and investigated complaints meets service standards
Service charter
Social justice and equity impacts
1.7—Number of outreach activities
Community engagement and public awareness
Discussion and analysis of the organisation’s financial performance
Financial Performance
Financial Management
Discussion of significant changes from prior year or from budget N/A
Resources for outcome and outputs
Performance Report
Appendix 5–Financial StatementsDevelopments since end of financial year N/A

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Corporate governance

Corporate governance practices
Senior executive and their responsibilities
Senior management committees and their roles
Corporate and operational planning and review
Risk management
Compliance with Commonwealth Fraud Control Guidelines
Ethical standards
Determination of remuneration for SES officers

External scrutiny

Significant developments in external scrutiny
Judicial decisions and decisions of administrative tribunals
Reports of Auditor-General and Parliamentary Committees

Management of human resources

Effectiveness in managing and developing human resources
Workforce planning, staff turnover and retention
Impact and features of certified agreements and AWAs
Training and development
Occupational health and safety performance
Statistics on staffing
Certified Agreement and AWAs
Performance pay

Financial performance

Assets management
Assessment of purchasing against core policies and principles
Consultants
Consulting services
Appendix 5—Consultancy services
Contractual provisions allowing access by Auditor-General
Contracts exempt from AusTender
Financial statements

Other

Performance in implementing the Commonwealth Disability Strategy
Occupational health and safety
Freedom of information statementAdvertising and market research
Ecologically sustainable development and environmental performanceDiscretionary grants N/A

Correction of material errors in previous annual report

No material errors have been identified in the Commonwealth Ombudsman Annual Report 2006–2007.