References

List of tables and figures

Tables

Table 3.1 Summary of outcome and outputs performance, 2007–08

Table 3.2 Approaches and complaints, by method received, 2003–04 to 2007–08

Table 3.3 Time taken to finalise investigated complaints for selected agencies, 2007–08 (2006–07)

Table 3.4 Internal review of Ombudsman action, requests and decisions, 2007–08

Table 4.1 Staffing profile by level, gender and salary range at 30 June 2008 (at 30 June 2007)

Table 4.2 Staffing profile by location at 30 June 2008

Table 4.3 Resources for Ombudsman office outcomes, 2007–08

Table 4.4 Expenditure on consultancy contracts, 2005–06 to 2007–08

Table 7.1 Defence-related approaches and complaints received, 2004–05 to 2007–08

Table 7.2 Reports under s 486N and s 486O of the Migration Act, 2007–08

Table 7.3 Legislative basis for Commonwealth Ombudsman oversight of law enforcement activities

Table 7.4 Approaches and complaints received, and investigations, by the PIO, 2007–08

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Appendixes

Table A1 Approaches and complaints about Australian Government agencies, received and finalised, and remedies, 2007–08

Table A2 Consultancy services, 2007–08

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Figures

Figure 2.1 Commonwealth Ombudsman organisational structure at 30 June 2008

Figure 3.1 Time taken to finalise all approaches and complaints, 2003–04 to 2007–08

Figure 7.1 Approaches and complaints received about within jurisdiction agencies, 2007–08

Figure 7.2 Australian Taxation Office approach and complaint trends, 2003–04 to 2007–08

Figure 7.3 Centrelink approach and complaint trends, 2003–04 to 2007–08

Figure 7.4 Child Support Agency approach and complaint trends, 2003–04 to 2007–08

Figure 7.5 Department of Education, Employment and Workplace Relations approach and complaint trends, 2003–04 to 2007–08

Figure 7.6 Department of Immigration and Citizenship approach and complaint trends, 2003–04 to 2007–08

Figure 7.7 Australia Post approach and complaint trends, 2003–04 to 2007–08