Commonwealth Ombudsman Annual Report 2008-09
Table of Contents
Overview
- Introduction
- Complaints
- Compliance auditing
- Promoting good administration
- Engagement
- Internal management
- Year ahead
- History and establishment
- Role and functions
- Organisation and structure
- Outcome and output structure
Performance review
- Introduction
- Performance at a glance
- Output 1—Review of administrative action
- Output 2—Review of statutory compliance in specified areas
Chapter 4—Management and accountability
- Corporate governance
- External scrutiny
- People management
- Financial management
- Information management and work practices
- Introduction
- Community engagement
- Engagement with agencies
- Review and research bodies
- Cooperation with other Australian Government integrity agencies and complaint–handling agencies, and other Australian Ombudsmen
- International cooperation and regional support
Oversight of Australian Government agencies
Chapter 6—Looking at the agencies
- Introduction
- Australian Taxation Office
- Centrelink
- Child Support Agency
- Defence
- Education, employment and workplace relations
- Immigration
- Indigenous issues
- Law enforcement
- Postal industry
- Other agencies
- Freedom of information
- Monitoring and inspections
Chapter 7—Helping people, improving government
- Introduction
- Remedies
- Good administration
- Administrative deficiency
Bicentenary
Chapter 8—Ombudsmen—200 years of service
- Introduction
- Development of the office
- Spreading around the world
- The Ombudsman in Australia
- Ombudsman model
- Conclusion
Appendixes
Appendix 1—Freedom of information statement
Appendix 2—Presentations by staff
Appendix 3—Statistics
Appendix 4—Additional reporting on Postal Industry Ombudsman
Appendix 5—Consultancy services, advertising and market research
Appendix 6—Agency resource statement and resources for outcomes
Appendix 7—Financial statements
References
List of tables and figures
Abbreviations and acronyms
Compliance index