Commonwealth Ombudsman Annual Report 2008-09 | Appendixes | Statistics
Appendix 3
Statistics
TABLE A1— Approaches and complaints about Australian Government agencies, received and finalised, and remedies, 2008–09
Explanations of terms used in Appendix 3
Approaches/complaints finalised—approaches/complaints finalised in 2008–09, including some complaints carried over from previous years
Approaches/complaints received—approaches/complaints received in 2008–09
Category 1—resolved without investigation, outcomes include decisions not to investigate and referrals to appropriate agency or authority
Category 2—cannot be resolved at category 1 and require further internal enquiries/research or more information from the complainant, resolved without contacting the agency
Category 3—investigation conducted and agency contacted
Category 4—further investigation conducted, as the complaint was not able to be resolved in category 3
Category 5—further investigation conducted, as the complaint was not able to be resolved in category 4; involves formal reporting processes
Issues—approaches/complaints may contain a number of issues, each requiring a separate decision as to whether to investigate; each issue may result in a separate outcome
Remedies—complaints may contain a number of issues, each requiring separate investigation and possibly resulting in a number of different remedies