Commonwealth Ombudsman Annual Report 2011-12

Table of Contents

• Transmittal Certificate
• Guide to the Report
• Foreword
• Chapter 1: Organisation Overview
• Chapter 2: Performance Report
  • Report on Performance
  • Feature: Contributing to Australia's National Anti-corruption Plan
• Chapter 3: Management and Accountability
• Chapter 4: Agencies Overview
• Chapter 5: Case Studies
  • Case Studies
  • Feature: Connecting with People who are Homeless
• Chapter 6: Investigations, Reports, and Submissions
• Chapter 7: Specialist and Other Roles
  • Specialist and Other Roles
  • Feature: Ombudsman Progress in the Pacific: Samoa
• Appendixes
  • Appendix 1–5
  • Appendix 6
    • Independent Auditor's Report and Statement by the Chief Executive and Chief Financial Officer
    • Statement of Comprehensive Income and Balance Sheet
    • Statements of Changes in Equity and Cashflow Statement
    • Schedule of Commitments
    • Notes to and forming part of the Financial Statements for the year ended 30 June 2012
    • Note 1: Summary of Significant Accounting Policies
    • Note 2: Events After the Reporting Period
    • Note 3: Expenses
    • Note 4: Income
    • Note 5: Financial Assets
    • Note 6: Non-Financial Assets
    • Note 7: Payables
    • Note 8: Provisions
    • Note 9: Cash Flow Reconciliation
    • Note 10: Contingent Liabilities and Assets
    • Note 11: Senior Executive Remuneration
    • Note 12: Renumeration of Auditors
    • Note 13: Financial Instruments
    • Note 14: Financial Assets Reconciliation
    • Note 15: Appropriations
    • Note 16: Compensation and Debt Relief
    • Note 17: Reporting for Outcomes
    • Note 18: Net Cash Appropriation Arrangements
  • Appendix 7
• References
  • Glossary
  • Abbreviations and Acronyms
  • List of Figures and Tables
  • Compliance Index