Appendix 1–5

Appendix 1: Information Publication Scheme (FOI Statement)

Agencies subject to the Freedom of Information Act 1982 (FOI Act) are required to publish information to the public as part of the Information Publication Scheme (IPS).

This requirement is in Part II of the FOI Act and has replaced the former requirement to publish a section 8 statement in an annual report. Each agency must display on its website a plan showing what information it publishes in accordance with the IPS requirements. This is available on the ombudsman website.

Appendix 2: Presentations by Staff

Lst of presentations made by staff members

PRESENTER	DATE (YEAR)	TITLE OF PRESENTATION	RECIPIENTS
Aleema, P.	Jul-11	Complaints about the Child Support Agency	Melbourne community roundtable
	Oct-11	The challenges of delivering government policy	Department of Human Services, Sydney Leadership Team
	Nov-11	Complaints about the Department of Human Services, Child Support	Victoria Legal Aid, Community Legal Centres
Andrews, G.	Dec-11	Common perceptions on complaint handling in the local government environment	National workshop held by Ministry of Internal Affairs for Indonesia
	Dec-11	Complaint handling and good administrative practice	Ombudsman of the Republic of Indonesia Forum for Provincial Governors
Asher, A.	2011–12 (several)	Overseas Students Ombudsman	Council of International Students Australia (CISA) Conference & Launch of the OSO; TAFE Directors Australia Conference
	22 July 2011	Promises, prospects and performance in public administration	National Administrative Law Forum
	23 Aug 2001	Improving Administration— Impact and role of Commonwealth Ombudsman	Institute of Public Administration —ACT Division
	6 Sept 2011	Why do good policy ideas turn into porridge?	Public Affairs Conference, Walkley Foundation and The Media, Entertainment and Arts Alliance
Bowring-Greer, F.	Oct-11	Overseas Students Ombudsman	Council of International Students Western Australia (CISWA); Western Australian Private Education and Training Industry Association
Chia, L.	Sep-11	Suicide and self-harm own motion investigation	Detention centre staff Curtin IDC (WA—Near Derby WA)
	Oct-11	Suicide and self-harm own motion investigation	Detention centre staff Villawood IDC (Sydney)
	Oct-11	Suicide and self-harm own motion investigation	Detention centre staff Northern IDC (Darwin)
Cziesla, J.	Nov-11	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Villawood Detention Facilities
	Nov-11	Immigration Ombudsman oversightrole in immigration detention facilities	Detention centre staff and detainees Brisbane ITA
	May-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Melbourne immigration detention facilities
Hennessy, T.	March-April 2012	Role of the Commonwealth Ombudsman	FaHCSIA complaints workshops
Jamieson, E.	2011–12 (several)	Role of the Defence Force Ombudsman	RAAF Administrative Officers
Larkins, A.	Dec-11	Overseas Students Ombudsman	International Education Australia Conference
	9 Mar 2012	Addressing Gender Equality and Women’s Rights in Public Policy	Australian Public Service Human Rights Network, Human Rights Commission
Masri, G.	2011–12 (several)	Overseas Students Ombudsman	Australian Council for Private Education and Training (ACPET) Conference; English Australia Conference; Federation of Ethnic Communities' Councils of Australia (FECCA)
	Jul-11	Accountability to the client—Auditing the performance of Indigenous programs	ANAO workshop seminar
	Jul-11	Administrative Law & Control of Government Action	SES orientation course APSC
	Dec-11	Immigration Ombudsman: Role and observation	2011 Migration Agents Institute of Australia Annual Conference
	Feb-12	Complaint handling and compliance monitoring: Impact on governance and performance	Integrating Governance Framework Conference, Canberra
	Feb-12	Administrative Law & control of government action	SES orientation course APSC, Canberra
	Apr-12	Administrative law & control of government action	SES orientation course APSC, Canberra
	May-12	Overseas Students Ombudsman: Role and observations	2012 NEAS Annual Conference, Sydney
	Jun-12	Ombudsman observations: Principles of public administration	Therapeutic Goods Administration (TGA), Canberra
	Oct-11	Role of immigration Ombudsman and Suicide and self-harm own motion investigation	Community Stakeholders Sydney, Darwin and Melbourne
Parker, P.	Mar-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Villawood Detention Facilities
	Apr-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Leonora APOD (East of Kalgoorlie WA)
	Jun-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Inverbrackie APOD
	Jun-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Port Augusta IRH
	Jun-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Adelaide ITA
Passlow, S.	May-12	The role of the Commonwealth Ombudsman in investigating complaints about tax administration	Tax Institute Forum
Reeves, S.	Oct-11	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Christmas Island detention facilities
	Nov-11	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Inverbrackie APOD (Adelaide Hills)
	Nov-11	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Scherger IDC (Near Weipa FNQ)
	Nov-11	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Port Augusta IRH
	Dec-11	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Christmas Island detention facilities
	Apr-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention Centre staff and detainees Scherger IDC
	Apr-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention centre staff and detainees Curtin IDC
	May-12	Immigration Ombudsman oversight role in immigration detention facilities	Detention Centre staff and detainees Christmas Island continued
Roberts, C.	Jul-11	Role of the Commonwealth Ombudsman	AFP Professional Standards
Walsh, R.	Aug-11	Role of the Commonwealth Ombudsman	University of Wollongong; postgraduate students
	Aug-11	Role of the Commonwealth Ombudsman	Vietnamese Government officials delegation
	September 2011 and March 2012	Administrative law and the role of the Commonwealth Ombudsman	Australian Public Service Commission: SES orientation
	Nov-11	Public interest disclosures	Macquarie University
	Nov-11	Managing persistent complainants	APSC Ethics Contact Officers Network
	Dec-11	National Anti‑Corruption Day; Role of the Commonwealth Ombudsman	APS and Federal law enforcement agencies
	Jun-12	Role of the Commonwealth Ombudsman	Indonesian Government vice-ministerial officials delegation

appendix 3: statistics

Agency Statistics Tables (Excel spreadsheet)

Statistics concerning the Portfolio

PORTFOLIO/AGENCY	RECEIVED	FINALISED
		NOT INVESTIGATED		INVESTIGATED
	Total Received Approaches	Category 1	Category 2	Category 3	Category 4	Category 5	Total Finalised Approaches
ACT	763	338	241	126	27		733
Agriculture, Fisheries and Forestry	95	34	41	13	4		92
Attorney-General's	569	257	238	73	27		595
Broadband, Communications and the Digital Economy	4246	2009	1786	424	62		4281
Climate Change and Energy Efficiency	99	31	29	27	13		100
Commonwealth Parliamentary	4	4					4
Courts	66	33	27	6			66
Education, Employment and Workplace Relations	724	332	275	95	29		731
Defence	662	202	270	176	52	6	706
Families, Housing, Community Services and Indigenous Affairs	337	68	175	82	28		353
Finance and Deregulation	111	28	64	13	9		114
Foreign Affairs and Trade	140	79	51	5	3		138
Health and Ageing	162	64	65	31	4		164
Human Services	8967	4910	1875	1984	279		9048
Immigration and Citizenship	1921	1005	735	229	51	1	2021
Industry, Innovation, Science, Research and Tertiary Education	85	29	36	9	3		77
Infrastructure and Transport	76	29	25	17	6		77
Prime Minister and Cabinet	24	15	8	2	1		26
Regional Australia, Local Government, Arts and Sport	45	29	14	8			51
Resources, Energy and Tourism	9	1	6	2	1		10
Sustainability, Environment, Water, Population and Communities	28	11	11	2	1		25
Treasury	3234	1386	1393	306	214		3299
Out of Jurisdiction/OMB	17101	16100	930	121	8		17159
Overseas Student Ombudsman	588	18	342	172	38	1	571
Private Postal Operators	36	7	25	3	1		36
GRAND TOTAL	40092	27019	8662	861	861	9	40477

APPENDIX 3: CONTINUED

Appendix 4: Additional Reporting on Postal Industry Ombudsman

This appendix provides additional reporting on the Postal Industry Ombudsman (PIO) function as required under s19X of the Ombudsman Act.

Details of the circumstances and number of occasions where the PIO has made a requirement of a person under s 9.

The PIO made no requirements under s 9 during 2011–12.

Details of the circumstances and number of occasions where the holder of the office of the PIO has decided under subsection 19N(3) to deal with, or to continue to deal with, a complaint or part of a complaint in his or her capacity as the holder of the office of Commonwealth Ombudsman.

There were no occasions where a complaint or part of a complaint was transferred from the PIO to the Commonwealth Ombudsman under s 19N(3).

Details of recommendations made in reports during the year under s19V; and statistical information about actions taken during that year as a result of such information.

The PIO made no reports during the year under s 19V.

Appendix 5: Agency Resource Statement

Agency Resource Statement 2011–12

	Actual available appropriation for 2011–12 $'000	Payments made 2011–12 $'000	Balance 2011–12 $'000
Ordinary Annual Services1 Departmental appropriation2	27,286	22,393	4,893
Total	27,286	22,393	4,893
Total ordinary annual services	27,286	22,393	4,893
Other services Departmental non-operating Equity injections	25	25	-
Total	25	25	-
Total other services	25	25	-
Total available annual appropriations and payments	27,311	22,418	4,893
Total net resourcing and payments for the Office of the Commonwealth Ombudsman	27,311	22,418	4,893

¹ Appropriation Act (No. 1) 2011–12. This includes s 31 relevant agency receipts.
² Includes an amount of $0.759m in 2011–12 for the Departmental Capital Budget. For accounting purposes this amount has been designated as 'contribution by owners'