Commonwealth Ombudsman Annual Report 2012-13

Table of Contents

• Transmittal Certificate
• Foreword
• Guide to the Report
• Section 1 ORGANISATION OVERVIEW
  • Roles and Functions
  • Organisational Structure
• Section 2 PERFORMANCE REPORT
  • Performance report
  • Objectives, deliverables and key performance indicators
• Section 3 MANAGEMENT AND ACCOUNTABILITY
  • Senior Management Team
  • Corporate Governance
  • Ecological and Environmental Performance
  • External Scrutiny
  • People Management
  • Financial Management
  • Purchasing
• Section 4 AGENCIES OVERVIEW
  • Agencies overview
  • Department of Human Services
  • Australia Post
  • Australian Taxation Office
  • Department of Immigration and Citizenship
• Section 5 CASE STUDIES
  • Case Studies
  • Individual Remedies
  • Systemic Remedies
• Section 6 INVESTIGATIONS, REPORTS AND SUBMISSIONS
  • Investigations, reports and submissions
  • Reports
  • Submissions
• Section 7 SPECIALIST AND OTHER ROLES
  • Specialist and other roles
  • Defence Force Ombudsman
  • Law Enforcement Ombudsman
  • Immigration Ombudsman
  • Taxation Ombudsman
  • Postal Industry Ombudsman
  • Australia Post
  • Overseas Students Ombudsman
  • International
  • Public Interest Disclosure
• APPENDIXES
• Appendix 1: Information Publication Scheme
• Appendix 2: Presentations by Staff
• Appendix 3: Statistics
• Appendix 4: Additional Reporting on Postal Industry Ombudsman
• Appendix 5: Agency Resource Statement
• Appendix 6: Financial Statements
• Independent Auditor's Report and Statement by the Chief Executive and Chief Financial Officer
• Statement of Comprehensive Income
• Balance Sheet
• Statements of Changes in Equity
• Cashflow Statement
• Schedule of Commitments
• Notes to and forming part of the Financial Statements for the year ended 30 June 2013
• Note 1. Summary of Significant Accounting Policies
• Note 2. Events After the Reporting Period
• Note 3. Expenses
• Note 4. Income
• Note 5. Financial Assets
• Note 6. Non-Financial Assets
• Note 7. Payables
• Note 8. Provisions
• Note 9. Cash Flow Reconciliation
• Note 10. Contingent Liabilities and Assets
• Note 11. Senior Executive Renumeration
• Note 12. Renumeration of Auditors
• Note 13. Financial Instruments
• Note 14. Financial Assets Reconciliation
• Note 15. Appropriations
• Note 16. Compensation and Debt Relief
• Note 17. Reporting for Outcomes
• Note 18. Net Cash Appropriation Arrangements

• REFERENCES
• Glossary
• Abbreviations and acronyms
• List of figures and tables
• Compliance index