Commonwealth Ombudsman Annual Report 2012—13 | Appendix 3 Statistics
Appendix 3: Statistics
Approaches and complaints received and finalised about Commonwealth Government agencies 2012–13
|
PORTFOLIO/AGENCY |
|
Not Investigated |
Investigated |
|
Remedies |
||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Total Received |
Category 1 |
Category 2 |
Category 3 |
Category 4 |
Category 5 |
Total Finalised |
Action expedited |
Apology |
Decision changed or reconsidered |
Disciplinary action |
Explanation |
Financial remedy |
Law, policy or practice changed |
Other non-financial remedy |
Remedy provided by agency without Ombudsman Intervention |
Total Remedies |
|
|
ACT Government |
563 |
195 |
264 |
94 |
34 |
|
587 |
21 |
15 |
35 |
3 |
114 |
14 |
7 |
5 |
4 |
218 |
|
Agriculture, Fisheries and Forestry |
70 |
15 |
44 |
11 |
5 |
|
75 |
1 |
1 |
|
|
15 |
1 |
1 |
1 |
|
20 |
|
Attorney-General's |
501 |
188 |
244 |
51 |
20 |
|
503 |
10 |
2 |
6 |
|
77 |
|
1 |
6 |
1 |
103 |
|
Broadband, Communications and the Digital Economy |
3,733 |
1,241 |
2,112 |
396 |
48 |
|
3,797 |
79 |
328 |
188 |
265 |
952 |
276 |
30 |
208 |
77 |
2,403 |
|
Climate Change and Energy Efficiency |
30 |
10 |
15 |
15 |
3 |
|
43 |
|
|
6 |
|
6 |
3 |
|
|
|
15 |
|
Courts |
54 |
27 |
24 |
3 |
|
|
54 |
1 |
2 |
2 |
|
1 |
1 |
|
|
|
7 |
|
Defence |
509 |
132 |
276 |
93 |
29 |
|
530 |
18 |
6 |
20 |
|
63 |
8 |
1 |
23 |
4 |
143 |
|
Education, Employment and Workplace Relations |
444 |
176 |
208 |
60 |
12 |
4 |
460 |
6 |
1 |
3 |
|
79 |
3 |
|
1 |
2 |
95 |
|
Families, Housing, Community Services and Indigenous Affairs |
146 |
32 |
99 |
24 |
22 |
|
177 |
1 |
|
|
|
32 |
|
5 |
9 |
|
47 |
|
Finance and Deregulation |
76 |
19 |
49 |
6 |
6 |
|
80 |
2 |
|
|
|
10 |
1 |
|
1 |
|
14 |
|
Foreign Affairs and Trade |
126 |
52 |
54 |
17 |
4 |
|
127 |
5 |
2 |
|
|
29 |
|
|
|
|
36 |
|
Health and Ageing |
109 |
33 |
48 |
22 |
7 |
|
110 |
1 |
|
2 |
|
15 |
|
|
|
|
18 |
|
Human Services |
7,192 |
3,636 |
2,376 |
1,051 |
231 |
2 |
7,296 |
217 |
127 |
209 |
19 |
841 |
382 |
21 |
107 |
68 |
1,991 |
|
Immigration and Citizenship |
1,579 |
692 |
641 |
201 |
40 |
1 |
1,575 |
25 |
13 |
24 |
1 |
91 |
6 |
3 |
22 |
15 |
200 |
|
Industry, Innovation, Climate Change, Science, Research and Tertiary Education |
76 |
19 |
35 |
8 |
1 |
|
63 |
1 |
|
|
|
2 |
3 |
|
|
|
6 |
|
Industry, Innovation, Science, Research and Tertiary Education |
50 |
12 |
32 |
11 |
|
|
55 |
1 |
|
1 |
|
|
1 |
|
|
1 |
4 |
|
Infrastructure and Transport |
60 |
15 |
32 |
7 |
6 |
|
60 |
1 |
|
1 |
|
6 |
|
2 |
|
1 |
11 |
|
Norfolk Island |
2 |
|
1 |
1 |
|
|
2 |
|
|
|
|
|
|
|
|
|
|
|
Prime Minister and Cabinet |
9 |
4 |
5 |
|
|
|
9 |
|
|
|
|
|
|
|
|
|
|
|
Regional Australia, Local Government, Arts and Sport |
30 |
9 |
14 |
1 |
2 |
|
26 |
1 |
|
|
|
2 |
|
|
|
|
3 |
|
Resources, Energy and Tourism |
4 |
|
2 |
1 |
|
|
3 |
|
|
|
|
|
|
|
|
|
|
|
Sustainablity, Environment, Water, Population and Communities |
32 |
12 |
13 |
3 |
2 |
|
30 |
|
|
|
|
1 |
|
1 |
1 |
|
3 |
|
Treasury |
2,245 |
896 |
930 |
299 |
134 |
1 |
2,260 |
64 |
53 |
43 |
|
303 |
65 |
3 |
18 |
13 |
562 |
|
Out of Jurisdiction/OMB |
8,377 |
7,531 |
817 |
6 |
|
|
8,354 |
|
|
|
|
|
|
|
|
|
|
|
Overseas Student Ombudsman |
442 |
14 |
244 |
161 |
28 |
|
447 |
11 |
9 |
84 |
|
66 |
42 |
12 |
8 |
10 |
242 |
|
Private Postal Operators |
15 |
3 |
12 |
1 |
|
|
16 |
1 |
|
|
|
|
1 |
|
|
|
2 |
|
GRAND TOTALS |
26,474 |
14,963 |
8,591 |
2,543 |
634 |
8 |
26,739 |
467 |
559 |
624 |
288 |
2,705 |
807 |
87 |
410 |
196 |
6,143 |