Appendixes

Appendix 1: Information Publication Scheme

The Information Publication Scheme (IPS) applies to Australian Government agencies that are subject to the Freedom of Information Act 1982. This scheme requires an agency to publish a broad range of information on their website.

The Commonwealth Ombudsman's Office website makes available the Ombudsman's Information Publication Scheme plan, describing how the office complies with these requirements and giving access to information published under the scheme.

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Appendix 2: Statistics

Office of the Commonwealth Ombudsman – Approaches and Complaints 2014–15

Portfolio/Agency NOT INVESTIGATEDINVESTIGATEDREMEDIES
Total Received Cat 1 Cat 2 Cat 3 Cat 4 Cat 5 Total Finalised Action expeditedApology Decision changed or reconsidered Disciplinary actionExplanation Financial remedy Law, policy or practice changed Other non-financial remedy Remedy provided by agency without Ombudsman Intervention Total Remedies
ACT Government 590 239 250 76 38   603 12 4 24   67 3 4 8 18 140
Commonwealth 19642 8847 8842 1604 446 4 19743 207 224 284 51 1515 396 42 183 81 2983
Agriculture 43 19 13 7 2   41 2 1 1   8      12
Attorney-General's 471 193 224 39 12   468 3 7 4   38 2   3 6 63
Commonwealth Parliament 2 1    1   2      1      1
Communications 5690 1728 3468 391 41   5628 31 77 92 28 266 165 9 84 27 779
Courts 74 48 22 2 1   73   1 1 1 2   1    6
Defence 545 178 241 87 47 1 554 15 5 29   68 16 2 6 5 146
Education 18 8 6 3 1   18 1     2 2     5
Education and Training 57 20 24 8 1   53   2 2   6 2     12
Employment 461 239 170 43 10   462 4 6 6 2 56 6 4 1 2 87
Environment 37 16 17 2 2   37   1 1   1      3
Finance 92 30 54 6 3   93   1 1   6   2   1 11
Finance and Deregulation      2   2      1      1
Foreign Affairs and Trade 147 76 56 13 1   146 5   1   14    1   21
Health 74 29 40 9 3 1 82 1   1   9    1   12
Health and Ageing     2    2    1        1
Immigration and Border Protection 1934 842 863 248 46 1 2000 42 11 25 3 171 9 6 23 10 300
Industry 31 10 15 10 3 1 39 1   1   5   1    8
Industry and Science 37 17 18 3 2   40   1    3      4
Infrastructure and Regional Development 69 28 45 7 6   86 2 2 2   15 1 1 1   24
Prime Minister and Cabinet 75 16 31 21 7   75 1 2 1   26 1    
Social Services 8342 4597 2876 635 224   8332 94 90 98 17 730 173 14 54 30 1300
Treasury 1443 752 659 68 31   1510 5 17 17   87 19 2 9   156
Norfolk Island 3   2     2           
Overseas Student Ombudsman 689 37 404 151 88   680 9 2 110   143 24 7 10 13 318
Private Postal Operators 16 3 11 2    16 1      1     2
OMB/Out of Jurisdiction 7214 6195 1043     7238           
Total2815415321105521833572428282229230418511725424532011123443

Note: Comprehensive statistics available at www.ombudsman.gov.au/pages/publications-and-media/reports/annual

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Appendix 3: Additional Reporting on Postal Industry Ombudsman

This appendix provides additional reporting on the Postal Industry Ombudsman (PIO) function as required under s 19X of the Ombudsman Act.

Details of the circumstances and number of occasions where the Postal Industry Ombudsman has made a requirement of a person under s 9:

The Postal Industry Ombudsman made no requirements under section 9 during 2014-15.

Details of the circumstances and number of occasions where the holder of the office of the Postal Industry Ombudsman has decided under subsection 19N(3) to deal with, or to continue to deal with, a complaint or part of a complaint in his or her capacity as the holder of the office of the Commonwealth Ombudsman:

There were no occasions where a complaint - or part of a complaint - was transferred from the Postal Industry Ombudsman to the Commonwealth Ombudsman under subsection 19N(3).

Details of recommendations made in reports during the year under section 19V; and statistical information about actions taking during that year as a result of such information:

The Postal Industry Ombudsman made no reports during the year under section 19V.

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Appendix 4: Agency Resource Statement

Agency Resource Statement 2013–14

Agency Resource Statement 2014-15

  Actual available appropriation for 2014-15 $'000 (a) Payments made 2014-15 $'000 (b) Balance 2014-15 $'000 D(a) - (b)
Ordinary Annual Services1   
Departmental appropriation2 30,451 21,076 9,375
Adjustment - actual s74 receipts3 469 469 -
Adjustment - s51 determination4 (25) - (25)
Total resourcing and payments 30,89521,5459,350

1 Appropriation Act (No. 1) 2014-15 and Appropriation Act (No. 3) 2014-15. This also includes prior year departmental appropriation and S74 relevant agency receipts.

2 Includes an available amount of $0.760m in 2014-15 for the Departmental Capital Budget. For accounting purposes this amount has been designated as ‘contribution by owners'.

3 Actual s74 receipts in 2014-15 were $3.008m compared to the Budget estimate of $2.539m.

4 There was a formal reduction (s51 determination) to Appropriation Act (No.1) 2013-14 of $0.025m during the financial year, which related to a 2014-15 Budget savings measure.

Resources Summary Table - Expenses for Outcome 1

Outcome 1: Fair and accountable administrative action by Australian Government agencies by investigating complaints, reviewing administrative action and inspecting statutory compliance by law enforcement agencies.

  Budget 2014-15 $'000 Actual Expenses 2014-15 $'000 Variance 2014-15 $'000
Program 1.1: Office of the Commonwealth Ombudsman   
Departmental expenses    
Departmental appropriation1 20,127 20,995 (868)
Expenses not requiring appropriation in the Budget year 725 740 (15)
Total for Program 1.120,85221,735(883)
Total for Outcome 120,85221,735(883)
Average Staffing Level (number) 136 135 1

1 Departmental Appropriation combines ‘Ordinary annual services' (Appropriation Act No. 1 and Appropriation Act No. 3) and ‘Revenue from independent sources (S74)'.

Appendix 5

Download the Financial Statements [PDF 804KB]

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