Part 7—Appendices

• APPENDIX 1—ALL PUBLIC CONTACTS
• APPENDIX 2—FINANCIAL STATEMENTS
• APPENDIX 3—INFORMATION PUBLICATION SCHEME
• APPENDIX 4—MANAGEMENT OF HUMAN RESOURCES
• APPENDIX 5—ENTITY RESOURCES STATEMENT
• APPENDIX 6—ECOLOGICALLY SUSTAINABLE DEVELOPMENT AND ENVIRONMENTAL PERFORMANCE
• APPENDIX 7—CORRECTION OF MATERIAL ERRORS IN PREVIOUS ANNUAL REPORT
• APPENDIX 8—PUBLIC INTEREST DISCLOSURES

Appendix 1—All public contacts

Note: The portfolio figure generally includes complaints about the portfolio department plus all of the statutory authorities that sit within the portfolio.

Jurisdiction/Portfolio/Agency	Received	Finalised
ACT	442	445
Commonwealth	18,161	18,303
Agriculture	24	25
Attorney-General's	448	444
Communications and the Arts	245	240
Defence	471	491
Department of Veterans' Affairs	92	110
Education	120	115
Employment, Skills, Small and Family Business	381	379
Environment and Energy	18	21
Finance	70	69
Foreign Affairs and Trade	108	107
Health	260	260
Home Affairs	2,030	2,045
Australian Border Force	350	357
Australian Federal Police	201	198
Human Services	11,653	11,703
Centrelink	10,300	10,339
Industry, Innovation and Science	25	24
Infrastructure, Transport, Cities and Regional Development	37	43
Parliamentary Departments	1	1
Prime Minister and Cabinet	70	80
Social Services	1,805	1,856
National Disability Insurance Agency	1,711	1,764
Treasury	395	400
SUBTOTAL: Parliamentary complaints	18,603	18,748
Overseas Student Ombudsman	1,324	1,292
Private Health Insurance Ombudsman	7,106	7,146
Postal Industry Ombudsman	2,503	2,504
VET Student Loans Ombudsman	7,852	4,632
SUBTOTAL: Industry complaints	18,785	15,574
SUBTOTAL: All complaints	37,388	34,322
Defence Force Retirement and Death Benefits Scheme	3,417	3,417
Ombudsman	1,551	1,552
Out of Jurisdiction	6,705	6,762
SUBTOTAL: Enquiries	11,673	11,731
Program Specific (PID, DFO, etc.)	1,176
TOTAL Public Contacts	50,237	42,636

Appendix 2—Financial Statements

Appendix 3—Information Publication Scheme

The Information Publication Scheme (IPS) applies to Australian Government agencies that are subject to the Freedom of Information Act 1982. This scheme requires an agency to publish a broad range of information on their website.

The Commonwealth Ombudsman's website makes available the Office's Information Publication Scheme plan, describing how the Office complies with these requirements and giving access to information published under the scheme. More information can be found at: ombudsman.gov.au/Our-responsibilities/seeking-information/information-publication-scheme

Appendix 4—Management of Human Resources

Table 21-Information about Remuneration for Key Management Personnel

	Short term benefits			Post employment benefits	Other long term benefits		Termination benefits	Total remuneration
Name	Position title	Base salary	Bonuses	Other benefits and allowances	Superannuation contributions	Long service leave	Other long term benefits
Michael Manthorpe	Commonwealth Ombudsman	$403,085		$5,293	$62,834	$54,050		$525,262
Jaala Hinchcliffe	Deputy Ombudsman	$315,664		$5,293	$51,015	$10,843		$382,815
Fiona Sawyers	Senior Assistant Ombudsman	$191,995		$32,881	$35,077	$23,444		$283,397
Paul Pfitzner	Senior Assistant Ombudsman	$188,794		$33,373	$33,664	$14,570		$270,401
Louise Macleod	Senior Assistant Ombudsman	$181,909		$33,243	$32,506	$4,451		$252,109
Autumn O'Keeffe	Senior Assistant Ombudsman	$179,875		$32,609	$36,695	$29,738		$278,917
Dermot Walsh	Senior Assistant Ombudsman	$189,790		$20,978	$35,876	$5,697		$252,341
Rodney Lee Walsh	Chief Operating Officer	$177,484		$36,102	$35,741	$10,925		$260,252

Note: Management personnel are entitled to long service leave as provided for in the Long Service Leave (Commonwealth Employees) Act 1976

Table 22- Information about remuneration for senior executives

		Short term benefits			Post employment benefits	Other long term benefits		Termination benefits	Total remuneration
Total remuneration bands	Number of senior executives	Average base salary	Average bonuses	Average other benefits and allowances	Average superannuation contributions	Average long service leave	Average other long term benefits	Average termination benefits	Average total remuneration
$0- $220,000
$220,001- $245,000
$245,001- $270,000	3	$183,061		$30,108	$34,708	$7,024			$254,900
$270,001- $295,000	3	$186,888		$32,954	$35,146	$22,584			$277,571
$295,001- $320,000
$320,001- $345,000
$345,001- $370,000
$370,001- $395,000	1	$315,664		$5,293	$51,015	$10,844			$382,815
$395,001- $420,000
$420,001- $445,000
$445,001- $470,000
$470,001- $495,000
$495,001- $….	1	$403,085		$5,293	$62,834	$54,050			$525,262

Note: Remuneration information is provided for SES Band 1 personnel in addition to the Ombudsman and Deputy Ombudsman (rates are as prescribed by the Remuneration Tribunal Determination 1 July 2018)

Table 23—All Ongoing Employees Current Report Period (2018–19)

	Male			Female			Indeterminate			Total
	Full-time	Part-Time	Total Male	Full-time	Part-Time	Total Female	Full-time	Part-Time	Total
NSW	1	-	1	6	2	8	-	-	-	9
Qld	5	-	5	16	3	19	-	-	-	24
SA	4	-	4	12	7	19	-	-	-	23
Tas	-	-	-	-	-	-	-	-	-	-
Vic	8	1	9	12	3	15	-	-	-	24
WA	1	-	1	1	1	2	-	-	-	3
ACT	43	3	46	72	13	85	-	-	-	131
NT	-	-	-	-	-	-	-	-	-	-
Overseas	-	-	-	-	-	-	-	-	-	-
Total	62	4	66	119	29	148	-	-	-	214

Table 24—All Non-Ongoing Employees Current Report Period (2018–19)

	Male			Female			Indeterminate			Total
	Full-time	Part-Time	Total Male	Full-time	Part-Time	Total Female	Full-time	Part-Time	Total
NSW	1	-	1	3	-	3	-	-	-	4
Qld	-	-	-	1	-	1	-	-	-	1
SA	-	-	-	1	-	1	-	-	-	1
Tas	-	-	-	-	-	-	-	-	-	-
Vic	-	-	-	1	-	1	-	-	-	1
WA	1	-	1	2	-	2	-	-	-	3
ACT	4		4	6	4	10	-	-	-	14
NT	-	-	-	-	-	-	-	-	-	-
Overseas	-	-	-	-	-	-	-	-	-	-
Total	6	-	6	14	4	18	-	-	-	24

Table 25—All Ongoing Employees Previous Report Period (2017–18)

	Male			Female			Indeterminate			Total
	Full-time	Part-Time	Total Male	Full-time	Part-Time	Total Female	Full-time	Part-Time	Total
NSW	3	-	3	8	2	10	-	-	-	13
Qld	3	1	4	10	4	14	-	-	-	18
SA	5	-	5	17	5	22	-	-	-	27
Tas	-	-	-	-	-	-	-	-	-	-
Vic	4	-	4	8	3	11	-	-	-	15
WA	1	-	1	2	-	2	-	-	-	3
ACT	41	4	45	50	17	67	-	-	-	112
NT	-	-	-	-	-	-	-	-	-	-
Overseas	-	-	-	-	-	-	-	-	-	-
Total	57	5	62	95	31	126	-	-	-	188

Table 26—All Non-Ongoing Employees Previous Report Period (2017–18)

	Male			Female			Indeterminate			Total
	Full-time	Part-Time	Total Male	Full-time	Part-Time	Total Female	Full-time	Part-Time	Total
NSW	-	-	-	1	1	2	-	-	-	2
Qld	1	-	1	-	-	-	-	-	-	1
SA	-	-	-	-	-	-	-	-	-	-
Tas	-	-	-	-	-	-	-	-	-	-
Vic	-	-	-	-	-	-	-	-	-	-
WA	-	-	-	-	-	-	-	-	-	-
ACT	7	1	8	10	2	12	-	-	-	20
NT	-	-	-	-	-	-	-	-	-	-
Overseas	-	-	-	-	-	-	-	-	-	-
Total	8	1	9	11	3	14	-	-	-	23

Table 27—Australian Public Service Act Ongoing Employees Current Report Period (2018–19)

	Male			Female			Indeterminate			Total
	Full-time	Part-Time	Total Male	Full-time	Part-Time	Total Female	Full-time	Part-Time	Total
SES 3	-	-	-	-	-	-	-	-	-	-
SES 2	-	-	-	-	-	-	-	-	-	-
SES 1	3	-	3	3	-	3	-	-	-	6
EL 2	7	-	7	17	1	18	-	-	-	25
EL 1	17	4	21	34	9	43	-	-	-	64
APS 6	14	-	14	26	7	33	-	-	-	47
APS 5	14	-	14	25	7	32	-	-	-	46
APS 4	5	-	5	12	2	14	-	-	-	19
APS 3	1	-	1	1	3	4	-	-	-	5
APS 2	-	-	-	-	-	-	-	-	-	-
APS 1	-	-	-	-	-	-	-	-	-	-
Other		-	-	-	-	-	-	-	-	-
TOTAL	61	4	65	118	29	147	-	-	-	212

Table 28—Australian Public Service Act Non-Ongoing Employees Current Report Period (2018–19

	Male			Female			Indeterminate			Total
	Full-time	Part-Time	Total Male	Full-time	Part-Time	Total Female	Full-time	Part-Time	Total
SES 3	-	-	-	-	-	-	-	-	-	-
SES 2	-	-	-	-	-	-	-	-	-	-
SES 1	-	-	-	-	-	-	-	-	-	-
EL 2		-		-	-	-	-	-	-
EL 1	1		1	3	2	5	-	-	-	6
APS 6	1	-	1	1		1	-	-	-	2
APS 5	4	-	4	5	2	7	-	-	-	11
APS 4		-		2		2	-	-	-	2
APS 3		-		2	-	2	-	-	-	2
APS 2	-	-	-	-	1	1	-	-	-	1
APS 1	-	-	-	-	-	-	-	-	-	-
Other	-	-	-	-	-	-	-	-	-	-
TOTAL	6		6	13	5	18	-	-	-	24

Table 29—Australian Public Service Act Ongoing Employees Previous Report Period (2017–18)

	Male			Female			Indeterminate			Total
	Full-time	Part-Time	Total Male	Full-time	Part-Time	Total Female	Full-time	Part-Time	Total
SES 3	-	-	-	-	-	-	-	-	-	-
SES 2	-	-	-	-	-	-	-	-	-	-
SES 1	3	-	3	4	-	4	-	-	-	7
EL 2	8	1	9	14	3	17	-	-	-	26
EL 1	20	2	22	24	8	32	-	-	-	54
APS 6	12	1	13	20	7	27	-	-	-	40
APS 5	10	1	11	17	6	23	-	-	-	34
APS 4	3	-	3	7	2	9	-	-	-	12
APS 3	-	-	-	8	5	13	-	-	-	13
APS 2	-	-	-	-	-	-	-	-	-	-
APS 1	-	-	-	-	-	-	-	-	-	-
Other	-	-	-	-	-	-	-	-	-	-
TOTAL	56	5	61	94	31	125	-	-	-	186

Table 30—Australian Public Service Act Non-Ongoing Employees Previous Report Period (2017–18)

	Male			Female			Indeterminate			Total
	Full-time	Part-Time	Total Male	Full-time	Part-Time	Total Female	Full-time	Part-Time	Total
SES 3	-	-	-	-	-	-	-	-	-	-
SES 2	-	-	-	-	-	-	-	-	-	-
SES 1	-	-	-	-	-	-	-	-	-	-
EL 2	1	-	1	-	-	-	-	-	-	1
EL 1	1	1	2	4	1	5	-	-	-	7
APS 6	1	-	1	2	1	3	-	-	-	4
APS 5	2	-	2	2	1	3	-	-	-	5
APS 4	1	-	1	2	1	3	-	-	-	4
APS 3	2	-	2	-	-	-	-	-	-	2
APS 2	-	-	-	-	-	-	-	-	-	-
APS 1	-	-	-	-	-	-	-	-	-	-
Other	-	-	-	-	-	-	-	-	-	-
TOTAL	8	1	9	10	4	14	-	-	-	23

Table 31—Australian Public Service Act Employees by full time and Part time Status Current Report Period (2018–19)

	Ongoing			Non-Ongoing			Total
	Full-time	Part-Time	Total Ongoing	Full-time	Part-Time	Total Non-Ongoing
SES 3	-	-	-	-	-	-	-
SES 2	-	-	-	-	-	-	-
SES 1	6	-	6	-	-	-	6
EL 2	24	1	25	-	-	-	25
EL 1	51	13	64	5	1	6	70
APS 6	40	7	47	2	-	2	49
APS 5	39	7	46	9	2	11	57
APS 4	17	2	19	2	-	2	21
APS 3	4	1	5	2	-	2	7
APS 2	-	-	-	-	1	1	1
APS 1	-	-	-	-	-	-	-
Other	-	-	-	-	-	-	-
TOTAL	181	31	212	20	4	24	236

Table 32—Australian Public Service Act Employees by Full-time and Part-time Status Previous Report Period (2017–18)

	Ongoing			Non-Ongoing			Total
	Full-time	Part-Time	Total Ongoing	Full-time	Part-Time	Total Non-Ongoing
SES 3	-	-	-	-	-	-	-
SES 2	-	-	-	-	-	-	-
SES 1	7	-	7		-		7
EL 2	22	4	26	1	-	1	27
EL 1	44	10	54	5	2	7	61
APS 6	32	8	40	3	1	4	44
APS 5	27	7	34	4	1	5	39
APS 4	10	2	12	3	1	4	16
APS 3	8	5	13	2		2	15
APS 2	-	-	-	-	-	-	-
APS 1	-	-	-	-	-	-	-
Other	-	-	-	-	-	-	-
TOTAL	150	36	186	18	5	23	209

Table 33—Australian Public Service Act Employment Type by Location, Current Report Period (2018–19)

	Ongoing	Non-Ongoing	Total
NSW	9	4	13
Qld	24	1	25
SA	23	1	24
Tas		-	-
Vic	24	1	25
WA	3	3	6
ACT	131	14	145
NT	-	-	-
Overseas	-	-	-
Total	214	24	238

Table 34—Australian Public Service Act Employment Type by Location, Previous Report Period (2017–18)

	Ongoing	Non-Ongoing	Total
NSW	13	1	14
Qld	18	1	19
SA	26	-	26
Tas	-	-	-
Vic	16	-	16
WA	3	-	3
ACT	112	21	133
NT	-	-	-
Overseas	-	-	-
Total	188	23	211

Table 35—Australian Public Service Act Indigenous Employment, Current Report Period (2018–19)

	Total
Ongoing	7
Non-Ongoing	-
Total	7

Table 36—Australian Public Service Act Indigenous Employment, Previous Report Period (2017–18)

	Total
Ongoing	1
Non-Ongoing	2
Total	3

Table 37—Australian Public Service Act Employment arrangements Current Report Period (2018–19)

	SES	Non-SES	Total
Office of the Commonwealth Ombudsman Enterprise Agreement 2017-20	-	222	222
Determinations under subsection 24(1)	6	-	6
Individual Flexibility Arrangements	-	8	8
Total	6	230	236

Table 38—Australian Public Service Act Employment salary ranges by classification level (Minimum/Maximum) Current Report Period (2018-19)

	Minimum Salary	Maximum Salary
SES 3	-	-
SES 2	-	-
SES 1	$165,373	$194,617
EL 2	$118,654	$134,489
EL 1	$101,905	$110,041
APS 6	$79,494	$91,313
APS 5	$73,598	$78,043
APS 4	$65,988	$71,645
APS 3	$59,207	$63,903
APS 2	$51,980	$57,642
APS 1	$45,929	$50,766
Other	-	-
TOTAL	-	-

Appendix 5—Entity Resources Statement

Entity Resource Statement 2018-19

	Actual available appropriation for 2018-19 $'000	Payments made 2018-19 $'000	Balance 2018-19 $'000
	(a)	(b)	(a) - (b)
Ordinary Annual Services1
Departmental appropriation2	52,623	41,422	11,201
Adjustment - actual s743	1,056	-	1,056
Total resourcing and payments	53,679	41,422	12,257

1 Appropriation Act (No. 1) 2018-19 and Appropriation Act (No. 3) 2018-19. This also includes prior year departmental appropriation and S74 relevant agency receipts.

2 Includes an available amount of $0.817m in 2018-19 for the Departmental Capital Budget.  For accounting purposes this amount has been designated as 'contribution by owners'.

3 Actual s74 receipts in 2018-19 were $5.323m compared to the Budget estimate of $4.267m.

Resource Summary Table - Expenses for Outcome 1

Outcome 1: Fair and accountable administrative action by Australian Government entities and prescribed private sector organisations, by investigating complaints, reviewing administrative action and statutory compliance inspections and reporting.
		Budget	Actual Expenses	Variance
	2018–19		2018–19	2018–19
		$'000	$'000	$'000
Program 1.1: Office of the Commonwealth Ombudsman
Departmental expenses
Departmental appropriation1		43,367	41,989	1,378
Expenses not requiring appropriation in the Budget year		1,004	1,302	(298)
Total for Program 1.1		44,371	43,291	1,080
Total for Outcome 1		44,371	43,291	1,080
Average Staffing Level (number)		220	219	1
1 Departmental Appropriation combines 'Ordinary annual services' (Appropriation Act No. 1 and Appropriation Act No. 3) and 'Revenue from independent sources (S74)'.

Appendix 6—Ecologically Sustainable Development and Environmental Performance

Section 516A of the Environment Protection and Biodiversity Act 1999 sets out the principles and framework for the Office to report on environmental matters. We also have an environmental management policy to help us manage activities in a sustainable manner. Our environmental impact is mainly through office-based energy consumption, paper resources and waste management.

Energy consumption

In 2018–19 the Office continues to manage its energy consumption and drive efficiencies. All new tenancies have included smart lighting and the introduction of LED globes to further reduce energy consumption. Total energy consumption across all of the Office's tenancies has increased by 15 per cent while the growth in staffing has been 24 per cent.

Paper resources

The Office ensures we engage in predominantly digital record-keeping and e-business practices to reduce paper files. Our paper supplies are either carbon neutral or manufactured from at least 50 per cent recycled products. Other materials such as files, folders and unused stationary are recycled within the Office to reduce procurement activity for stationery.

Waste management

We actively manage the waste we produce through several mechanisms:

• Recycling bins are provided in all offices to encourage recycling of waste such as paper and cardboard packaging.
• All print toner cartridges are recycled.
• Follow me printing is available in all offices. Follow me printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. This ensures printing is confidential to the user and reduces printed waste from documents left uncollected at the printer i.e. each staff member must release their print job at the physical printer otherwise the print job is lost after one hour.
• Recycling bins are provided in kitchen breakout areas for plastic bottles and cans.

Appendix 7—Correction of material errors in previous annual report

The financial year for DHS complaints referenced in the table was 2017–18 not 2018–19 as reported on page 24 of the 2017–18 annual report.

The Office's attendance at the 9th International Conference of Ombuds Institutions for the Armed Forces, co-hosted by the Geneva Centre for the Democratic Control of Armed Forces and the United Kingdom Service Complaints Ombudsman for the Armed Forces in London, was in 2017, not 2018 as reported on page 59 of the 2017–18 annual report.

Appendix 8—Public Interest Disclosures

Table 39—Number of disclosures assessed as meeting the criteria under s26 of the PID Act and alleged disclosable conduct.

Agency	Number of disclosures assessed as meeting the criteria under s26 of the PID Act	Alleged kinds of disclosable conduct to which the disclosures relate42
Department of Defence	128	Maladministration (55) Contravention of a law of the Commonwealth, state or territory (48) Conduct that may result in disciplinary action (47) Wastage of Commonwealth resources (including money and property) (14) Abuse of public office (14) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (13) Conduct engaged in for the purposes of corruption (1) Conduct in a foreign country that contravenes a law (1)
Australian Postal Corporation	49	Contravention of a law of the Commonwealth, state or territory (25) Conduct that may result in disciplinary action (12) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (7)
Office of the Commonwealth Ombudsman	4643	Maladministration (36) Contravention of a law of the Commonwealth, state or territory (35) Conduct that may result in disciplinary action (31) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (12) Wastage of Commonwealth resources (including money and property) (12) Abuse of public office (6) Abuse of public trust (4) Conduct engaged in for the purposes of corruption (4) Conduct in a foreign country that contravenes a law (1)
Australian Taxation Office	35	Conduct that may result in disciplinary action (33) Abuse of public office (7) Contravention of a law of the Commonwealth, state or territory (5) Maladministration (5) Abuse of public trust (2) Wastage of Commonwealth resources (including money and property) (1)
Department of Human Services	19	Conduct that may result in disciplinary action (15) Maladministration (9) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (9) Abuse of public office (5) Wastage of Commonwealth resources (including money and property) (4) Conduct engaged in for the purposes of corruption (1)
Airservices Australia	17	Conduct that may result in disciplinary action (16) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (2) Contravention of a law of the Commonwealth, state or territory (2)
Department of Veterans' Affairs	12	Conduct that may result in disciplinary action (10) Maladministration (3) Wastage of Commonwealth resources (including money and property) (2) Abuse of public trust (2) Conduct engaged in for the purposes of corruption (1)
Defence Housing Australia	11	Conduct that may result in disciplinary action (5) Abuse of public office (4) Maladministration (3) Wastage of Commonwealth resources (including money and property) (1)
National Offshore Petroleum Safety & Environment Management Authority	9	Conduct that may result in disciplinary action (9)
Department of Agriculture	8	Conduct that may result in disciplinary action (7) Maladministration (1) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1)
NBN Co Limited	7	Conduct that may result in disciplinary action (4) Wastage of Commonwealth resources (including money and property) (4) Maladministration (2) Contravention of a law of the Commonwealth, state or territory (2) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1)
Australian Financial Security Authority	6	Contravention of a law of the Commonwealth, state or territory (4) Conduct that may result in disciplinary action (4) Maladministration (3) Abuse of public office (1)
Comcare	6	Maladministration (5) Contravention of a law of the Commonwealth, state or territory (4) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (4) Abuse of public trust (2) Abuse of public office (2) Perversion of the course of justice (2) Conduct engaged in for the purpose of corruption (2)
Department of Home Affairs	6	Contravention of a law of the Commonwealth, state or territory (2) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (2) Maladministration (1) Wastage of Commonwealth resources (including money and property) (1)
Australian Rail Track Corporation Ltd	5	Conduct engaged in for the purpose of corruption (3) Perversion of the course of justice (2)
Bureau of Meteorology	5	Contravention of a law of the Commonwealth, state or territory (4) Conduct that may result in disciplinary action (4) Maladministration (2)
Department of Industry Innovation and Science (including IP Australia & Geoscience Australia)	5	Conduct that may result in disciplinary action (4) Maladministration (4) Contravention of a law of the Commonwealth, state or territory (3) Abuse of public office (3) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (2) Abuse of public trust (1) Wastage of Commonwealth resources (including money and property) (1)
Department of the Environment and Energy	5	Conduct that may result in disciplinary action (4) Maladministration (2) Wastage of Commonwealth resources (including money and property) (2)
Inspector-General of Intelligence and Security (IGIS)	544	Maladministration (5)
Aboriginal Hostels Limited Administrative Appeals Tribunal Aged Care Quality & Safety Commission ASC Pty Ltd Attorney-General's Department Australian Broadcasting Commission Australian Bureau of Statistics Australian Commission for Law Enforcement Integrity Australian Competition and Consumer Commission Australian Criminal Intelligence Commission Australian Electoral Commission Australian Federal Police Australian Film, Television and Radio School Australian Intelligence Agencies* Australian National Audit Office Australian Public Service Commission Australian Securities & Investments Commission Civil Aviation Safety Authority Clean Energy Finance Corporation Clean Energy Regulator Commonwealth Ombudsman Department of Education Department of Employment, Skills, Small & Family Business Department of Finance Department of Foreign Affairs & Trade Department of Health Department of Infrastructure, Transport, Cities and Regional Development Department of Parliamentary Services Department of the Prime Minister and Cabinet Department of the Treasury Fair Work Commission Indigenous Business Australia Indigenous Land & Sea Corporation National Disability Insurance Scheme Launch Transition Agency National Museum of Australia Office of the Australian Information Commissioner Reserve Bank of Australia Sydney Harbour Federation Trust Australian National University Department of Social Services Digital Transformation Agency Torres Strait Regional Authority	73 (aggregated total of all PIDs received by these agencies). This section aggregates data for agencies reporting four or fewer PIDs received during the reporting period.	Conduct that may result in disciplinary action Contravention of a law of the Commonwealth, state or territory Maladministration Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons Wastage of Commonwealth resources (including money and property Conduct engaged in for the purpose of corruption Abuse of public office Abuse of public trust Perversion of the course of justice Conduct in a foreign country that contravenes a law Endangers the environment Fabrication scientific research

Table 40—Agencies that have reported not receiving PIDs

1.	AAF Company
2.	Anindilyakwa Land Council
3.	Army and Air Force Canteen Service
4.	Asbestos Safety and Eradication Agency
5.	Australia Council for the Arts
5.	Australian Accounting Standards Board and Auditing and Assurance Standards Board
7.	Australian Building and Construction Commission
8.	Australian Centre for International Agricultural Research
	9.Australian Commission on Safety and Quality in Health Care
10.	Australian Communications and Media Authority
11.	Australian Curriculum, Assessment and Reporting Authority
12.	Australian Digital Health Agency
13.	Australian Fisheries Management Authority
14.	Australian Hearing Services (trading as Hearing Australia)
15.	Australian Human Rights Commission
16.	Australian Institute for Teaching and School Leadership
17.	Australian Institute of Aboriginal and Torres Strait Islander Studies
18.	Australian Institute of Criminology
19.	Australian Institute of Family Studies
20.	Australian Institute of Health and Welfare (AIHW)
21.	Australian Institute of Marine Science
22.	Australian Law Reform Commission
23.	Australian Maritime Safety Authority
24.	Australian Military Forces Relief Trust Fund
25.	Australian Naval Infrastructure Pty Ltd
26.	Australian Nuclear Science and Technology Organisation
27.	Australian Organ and Tissue Donation and Transplantation Authority
28.	Australian Pesticides and Veterinary Medicines Authority
29.	Australian Prudential Regulation Authority
30.	Australian Radiation Protection and Nuclear Safety Agency
31.	Australian Reinsurance Pool Corporation (ARPC)
32.	Australian Research Council
33.	Australian Skills Quality Authority
34.	Australian Sports Anti-Doping Authority (ASADA)
35.	Australian Sports Commission
36.	Australian Strategic Policy Institute
37.	Australian Trade and Investment Commission
38.	Australian Transaction Reports and Analysis Centre
39.	Australian Transport Safety Bureau
40.	Australian War Memorial
41.	Bundanon Trust
42.	Cancer Australia
43.	Central Land Council
44.	Climate Change Authority
45.	Coal Mining Industry (Long Service Leave Funding) Corporation
46.	Commonwealth Scientific and Industrial Research Organisation
47.	Commonwealth Superannuation Corporation
48.	Cotton Research and Development Corporation
49.	Creative Partnerships Australia
50.	Department of Communication and the Arts
51.	Department of the House of Representatives
52.	Department of the Senate
53.	Export Finance Australia
54.	Federal Court of Australia
55.	Fisheries Research and Development Corporation
56.	Food Standards Australia New Zealand
57.	Future Fund Management Agency
58.	Grains Research and Development Corporation
59.	Great Barrier Reef Marine Park Authority
60.	High Court of Australia
61.	Independent Hospital Pricing Authority
62.	Independent Parliamentary Expenses Authority
63.	Infrastructure and Project Financing Agency
64.	Infrastructure Australia
65.	Inspector-General of Taxation and Taxation Ombudsman
66.	Murray-Darling Basin Authority
67.	Museum of Australian Democracy at Old Parliament House
68.	National Archives of Australia
69.	National Australia Day Council
70.	National Blood Authority
71.	National Capital Authority
72.	National Competition Council
73.	National Film and Sound Archive of Australia
74.	National Gallery of Australia
75.	National Health and Medical Research Council
76.	National Health Funding Body
77.	National Library of Australia
78.	National Mental Health Commission
79.	National Portrait Gallery of Australia
80.	National Transport Commission
81.	NDIS Quality and Safeguards Commission
82.	Northern Australia Infrastructure Facility
83.	Northern Land Council
84.	Office of Parliamentary Counsel
85.	Office of the Commonwealth Director of Public Prosecutions
86.	Office of the Fair Work Ombudsman
87.	Office of the Official Secretary to the Governor-General
88.	Outback Stores
89.	Parliamentary Budget Office
90.	Productivity Commission
91.	Professional Services Review
92.	RAAF Welfare Recreational Company
93.	Regional Investment Corporation
94.	Royal Australian Air Force Welfare Trust Fund
95.	Royal Australian Navy Central Canteen Board
96.	Royal Australian Navy Relief Trust Fund (RANRTF)
97.	Rural Industries Research & Development Corporation
98.	Safe Work Australia
99.	Screen Australia
100.	Special Broadcasting Service Corporation
101.	Tertiary Education Quality and Standards Agency
102.	The Australian National Maritime Museum
103.	The Australian Sports Foundation Ltd
104.	Tiwi Land Council
105.	Tourism Australia
106.	Wine Australia
107.	Workplace Gender Equality Agency
108.	Wreck Bay Aboriginal Community Council (WBACC)
109.	WSA Co Limited

Table 41—PID investigations completed and action/s taken in response to recommendations

Agency	Number of disclosure investigations completed during the financial year	Findings of disclosable conduct relating to disclosure investigations	Examples of actions taken during the financial year in response to recommendations relating to disclosure investigations
Department of Defence	92	Contravention of a law of the Commonwealth, state or territory (12) Maladministration (9) Conduct that may result in disciplinary action (7) Wastage of Commonwealth resources (including money and property) (4) Abuse of public office (4) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1) Conduct in a foreign country that contravenes a law (1)	Investigation under another law Code of conduct investigation Staff counselled or formally warned Staff training in leadership, communication and internal policies and procedures Improvements to internal practices including communication and reporting arrangements
Australian Postal Corporation	49	Contravention of a law of the Commonwealth, state or territory (9) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (4) Conduct that may result in disciplinary action (2) Maladministration (1)	Disciplinary action Staff training on Ethics, Bullying & Harassment and Discrimination
Australian Taxation Office	35	Conduct that may result in disciplinary action (5) Contravention of a law of the Commonwealth, state or territory (2) Abuse of public office (1)	Code of conduct investigation and sanctions Internal process and policy improvements
Department of Veterans' Affairs	15	Conduct that may result in disciplinary action (7) Contravention of a law of the Commonwealth, state or territory (3)	Code of conduct investigation
Airservices Australia	11	Conduct that may result in disciplinary action (6)	Staff training and reminders regarding standards of behaviour Sanctions imposed under Airservices Code of conduct
National Offshore Petroleum Safety & Environment Management Authority	8	Conduct that may result in disciplinary action (8)	Code of conduct investigation
Department of Agriculture	7	No findings of disclosable conduct	Review of performance management practices Audit of Workplace Health and Safety arrangements Departmental wide communications to reinforce commitment to integrity
Aboriginal Hostels Limited Administrative Appeals Tribunal ASC Pty Ltd Attorney-General's Department Australian Commission for Law Enforcement Integrity Australian Electoral Commission Australian Federal Police Australian Film, Television and Radio School Australian Financial Security Authority Australian Intelligence Agencies – Combined Response Australian Public Service Commission Australian Rail Track Corporation Ltd Australian Securities & Investments Commission Bureau of Meteorology Civil Aviation Safety Authority Defence Housing Australia Department of Education Department of Foreign Affairs & Trade Department of Health Department of Home Affairs Department of Human Services Department of Infrastructure, Transport, Cities and Regional Development Department of Parliamentary Services Department of the Environment and Energy Department of the Treasury Indigenous Business Australia National Disability Insurance Scheme Launch Transition Agency Office of the Commonwealth Director of Public Prosecutions The Australian National Maritime Museum Australian National University Department of Social Services Digital Transformation Agency Torres Strait Regional Authority	72 investigations were completed by the agencies in this section. This section aggregates data for agencies reporting four or fewer investigations being conducted during the period.		Note: Although all agencies within this group identified they had completed one or more investigations, not all investigations resulted in recommendation/s being made. The following are examples of some of the recommendations made by Agencies within this aggregated group. Code of conduct investigation Review of HR policies and procedures regarding complaints and alternative reporting procedures Inclusion of formal risk assessments as part of any major change project Staff counselling regarding agency practices and procedures Standardised training materials regarding procurement

Footnotes

42 The total number of disclosable conduct allegations may exceed the number of disclosures assessed.  This is because a single PID may involve multiple allegations of disclosable conduct.

43 The Office of the Commonwealth Ombudsman received 46 PIDs relating to other agencies and one PID relating to our Office, see item 40.

44 The IGIS received 5 PIDs relating to Australian Intelligence agencies, and none relating to the IGIS.