
	SES	Non-SES	Total
Office of the Commonwealth Ombudsman Enterprise Agreement 2017-20	0	218	0
Determinations under subsection 24(1)	6	0	6
Individual Flexibility Arrangements	0	6	6
Total	6	224	230

Resource Summary Table—Expenses for Outcome 1
Outcome 1: Fair and accountable administrative action by Australian Government entities and prescribed private sector organisations, by investigating complaints, reviewing administrative action and statutory compliance inspections and reporting.
	Budget	Actual Expenses	Variance
	2019–20	2019–20	2019–20
	$'000	$'000	$'000
Program 1.1: Office of the Commonwealth Ombudsman
Departmental expenses
Departmental appropriation1,2	49,150	46,207	2,943
Expenses not requiring appropriation in the Budget year3	1,024	1,599	(575)
Total for Program 1.1	50,174	47,806	2,368
Total for Outcome 1	50,174	47,806	2,368

Average Staffing Level (number)	220	214	6

Part 7 - Appendices

Part 7—Appendices

Appendix 1—All public contacts
Appendix 2—Financial statements
Appendix 3—Information Publication Scheme
Appendix 4—Management of Human Resources
Appendix 5—Entity Resources Statement
Appendix 6—Ecologically sustainable development and environmental performance
Appendix 7—Correction of material errors in previous annual report
Appendix 8—Public Interest Disclosure

Appendix 1—All public contacts

Table 8—All public contacts 2019–20 as at 30 June 2020

	Received	Finalised
Commonwealth
Agriculture, Water and the Environment	28	29
Attorney-General's	456	450
Infrastructure, Transport, Regional Development, Communications	157	156
Defence	332	342
Department of Veterans' Affairs	118	110
Education, Skills and Employment	372	374
Finance	61	65
Foreign Affairs and Trade	83	86
Health	194	196
Home Affairs	1,621	1,612
Industry, Innovation and Science	23	22
Parliamentary Departments	1	1
Prime Minister and Cabinet	61	46
Social Services (including Services Australia)	12,794	12,822
Treasury	363	354
SUBTOTAL: Commonwealth Complaints	16,664	16,665
Industry
Overseas Student Ombudsman	1,526	1,563
Private Health Insurance Ombudsman	3,706	3,801
Postal Industry Ombudsman	3,185	3,167
VET Student Loans Ombudsman	8,363	11,976
SUBTOTAL: Industry Complaints	16,780	20,507
Program Specific Matters
ACT FOI Access Application	6	4
ACT Reportable Conduct Notifications	177	161
DFO Report	491	523
DFO Report OOJ	9	49
FOI Deemed Decision	20	19
FOI Extension Request	11	11
FOI Request	121	118
FOI Review Request	38	36
PID Complaint	51	61
PID Extension	171	172
SUBTOTAL: Program specific matters	1,095	1,154
Enquiries
PHIO enquiries	2,049	2,054
Out of Jurisdiction	11,575	11,584
ACT FOI Enquiry	39	40
ACT General Enquiry	15	15
ACT Inspector General Enquiry	2	2
ACT Reportable Conduct	159	160
DFO Enquiry	268	288
Ombudsman General Enquiry	1,050	1,048
Ombudsman Service Delivery	224	229
PID Enquiry	368	366
SUBTOTAL: Enquiries	15,749	15,786
ACT Ombudsman Complaints	520	521
TOTAL: Complaints	33,964	37,693
GRAND TOTAL: Public Contacts	50,808	54,633

Appendix 2—Financial statements

Appendix 3—Information Publication Scheme

The Information Publication Scheme (IPS) applies to Australian Government agencies that are subject to the Freedom of Information Act 1982. This scheme requires an agency to publish a broad range of information on their website.

The Commonwealth Ombudsman’s website makes available the Office’s Information Publication Scheme plan, describing how the Office complies with these requirements and giving access to information published under the scheme. More information can be found at: ombudsman.gov.au/Our-responsibilities/seeking-information/information-publication-scheme

Appendix 4—Management of Human Resources

Table 9—Information about remuneration for key management personnel

		Short-term benefits			Post-employment benefits	Other long-term benefits	Termination benefits	Total remuneration
Name	Position title	Base salary	Bonuses	Other benefits and allowances	Superannuation contributions	Long service leave
Michael Manthorpe	Commonwealth Ombudsman	$411,971		$8,702	$64,082	$18,744		$503,498
Jaala Hinchcliffe	Deputy Ombudsman	$187,988		4,449	$26,454			$218,891
Emma Cotterill	Senior Assistant Ombudsman	$173,917		$27,083	$33,469	$13,406		$247,875
Louise Macleod	Senior Assistant Ombudsman	$195,168		$31,565	$34,530	($3,934)		$257,329
Autumn O'Keeffe	Senior Assistant Ombudsman	$7,636		$6,059	$1,433			$15,128
Paul Pfitzner	Senior Assistant Ombudsman	$232,011		$38,435	$34,793	($2,373)		$302,866
Fiona Sawyers	Senior Assistant Ombudsman	$198,602		$41,179	$36,340	$5,501		$281,622
Dermot Walsh	Senior Assistant Ombudsman	$198,253		$27,279	$36,588	$4,909		$267,029
Rodney Walsh	Chief Operating Officer	$185,932		$30,396	$36,450	($5,805)		$246,974
Julia Taylor	Senior Assistant Ombudsman	$43,500		$8,509	$7,429	$4,322		$63,760
Lisa Collett	Acting Chief Operating Officer	$18,610		$1,446	$3,050	$424		$23,530
		1,853,588	-	225,102	314,618	$35,194	-	2,428,502

Remuneration policy and practices

The Ombudsman and Deputy Ombudsman’s remuneration is set by the Remuneration Tribunal under section 13 of the Remuneration Tribunal Act 1973.

Remuneration for the Office’s senior executive employees is established through individual determinations made under section 24(1) of the Public Service Act 1999. The Commonwealth Ombudsman determines salary rates for the Office’s SES employees in accordance with the Office’s SES Remuneration Policy and having regard to SES remuneration levels across the APS as set out in the annual Australian Public Service Remuneration Report, market forces and any applicable Government policy/advice.

The Office’s Enterprise Agreement (EA) provides remuneration and conditions for all non-SES employees. The EA also allows individual flexibility arrangements for remuneration arrangements, superannuation, working hours, leave, allowance and overtime rates. At the time of reporting the Office did not have other high paid staff whose total remuneration exceeds the threshold for the reporting period.

Table 10—All Ongoing Employees Current Report Period (2019-20)

	Male			Female			Indeterminate			Total
	Full time	Part time	Total	Full time	Part time	Total	Full time	Part time	Total
NSW	2	0	2	8	1	9	0	0	0	11
QLD	8	0	8	17	5	22	0	0	0	30
SA	8	0	8	11	11	22	0	0	0	30
TAS	0	0	0	0	0	0	0	0	0	0
VIC	6	2	8	12	5	17	0	0	0	25
WA	2	1	3	1	1	2	0	0	0	5
ACT	38	5	43	56	20	76	0	0	0	119
NT	0	0	0	0	0	0	0	0	0	0
External Territories	0	0	0	0	0	0	0	0	0	0
Overseas	0	0	0	0	0	0	0	0	0	0
Total	64	8	72	105	43	148	0	0	0	220

Table 11—All Non-Ongoing Employees Current Report Period (2019-20)

	Male			Female			Indeterminate			Total
	Full time	Part time	Total	Full time	Part time	Total	Full time	Part time	Total
NSW	0	0	0	0	0	0	0	0	0	0
QLD	0	0	0	0	0	0	0	0	0	0
SA	0	0	0	0	0	0	0	0	0	0
TAS	0	0	0	0	0	0	0	0	0	0
VIC	0	0	0	0	0	0	0	0	0	0
WA	0	0	0	1	0	1	0	0	0	1
ACT	5	1	6	4	1	5	0	0	0	11
NT	0	0	0	0	0	0	0	0	0	0
External Territories	0	0	0	0	0	0	0	0	0	0
Overseas	0	0	0	0	0	0	0	0	0	0
Total	5	0	5	6	1	5	0	0	0	12

Table 12—All Ongoing Employees Previous Report Period (2019-20)

	Male			Female			Indeterminate			Total
	Full time	Part time	Total	Full time	Part time	Total	Full time	Part time	Total
NSW	1	0	1	6	2	8	0	0	0	9
QLD	5	0	5	16	3	19	0	0	0	24
SA	4	0	4	12	7	19	0	0	0	23
TAS	0	0	0	0	0	0	0	0	0	-
VIC	8	1	9	12	3	15	0	0	0	24
WA	1	0	1	1	1	2	0	0	0	3
ACT	43	3	46	72	13	85	0	0	0	131
NT	0	0	0	0	0	0	0	0	0	0
External Territories	0	0	0	0	0	0	0	0	0	0
Overseas	0	0	0	0	0	0	0	0	0	0
Total	62	4	66	119	29	148	0	0	0	214

Table 13—All Non-Ongoing Employees Previous Report Period (2019-20)

	Male			Female			Indeterminate			Total
	Full time	Part time	Total	Full time	Part time	Total	Full time	Part time	Total
NSW	1	0	1	3	0	3	0	0	0	4
QLD	0	0	0	1	0	1	0	0	0	1
SA	0	0	0	1	0	1	0	0	0	1
TAS	0	0	0	0	0	0	0	0	0	0
VIC	0	0	0	1	0	1	0	0	0	1
WA	1	0	1	2	0	2	0	0	0	3
ACT	4	0	4	6	0	10	0	0	0	14
NT	0	0	0	0	0	0	0	0	0	0
External Territories	0	0	0	0	0	0	0	0	0	0
Overseas	0	0	0	0	0	0	0	0	0	0
Total	6	0	6	14	4	18	0	0	0	24

Table 14—Australian Public Service Act Ongoing Employees Current Report Period (2019-20)

	Male			Female			Indeterminate			Total
	Full time	Part time	Total	Full time	Part time	Total	Full time	Part time	Total
SES 3	0	0	0	0	0	0	0	0	0	0
SES 2	0	0	0	0	0	0	0	0	0	0
SES 1	2	0	2	4	0	4	0	0	0	6
EL 2	5	0	5	15	4	19	0	0	0	24
EL 1	16	6	22	32	11	43	0	0	0	65
APS 6	17	1	18	22	10	32	0	0	0	50
APS 5	13	1	14	20	9	29	0	0	0	43
APS 4	9	0	9	11	7	18	0	0	0	27
APS 3	0	0	0	1	2	2	0	0	0	3
APS 2	0	0	0	0	0	0	0	0	0	0
APS 1	0	0	0	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0	0	0	0
Total	62	8	70	105	43	148	0	0	0	218

¹¹Please note this total count excludes the two Statutory Office positions.

Table 15—Australian Public Service Act Non-Ongoing Employees Current Report Period (2019-20)

	Male			Female			Indeterminate			Total
	Full time	Part time	Total	Full time	Part time	Total	Full time	Part time	Total
SES 3	0	0	0	0	0	0	0	0	0	0
SES 2	0	0	0	0	0	0	0	0	0	0
SES 1	0	0	0	0	0	0	0	0	0	0
EL 2	0	0	0	0	0	0	0	0	0	0
EL 1	1	1	2	1	0	0	0	0	0	3
APS 6	0	0	0	1	0	1	0	0	0	1
APS 5	3	0	3	2	1	3	0	0	0	6
APS 4	1	0	1	0	0	0	0	0	0	1
APS 3	0	0	0	1	0	1	0	0	0	1
APS 2	0	0	0	0	0	0	0	0	0	0
APS 1	0	0	0	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0	0	0	0
TOTAL	5	0	5	6	1	7	0	0	0	12

Table 16—Australian Public Service Act Ongoing Employees Previous Report Period (2019-20)

	Male			Female			Indeterminate			Total
	Full time	Part time	Total	Full time	Part time	Total	Full time	Part time	Total
SES 3	0	0	0	0	0	0	0	0	0	0
SES 2	0	0	0	0	0	0	0	0	0	0
SES 1	3	0	3	3	0	3	0	0	0	6
EL 2	7	0	7	17	1	18	0	0	0	25
EL 1	17	4	21	34	9	43	0	0	0	64
APS 6	14	0	14	26	7	33	0	0	0	47
APS 5	14	0	14	25	7	32	0	0	0	46
APS 4	5	0	5	12	2	14	0	0	0	19
APS 3	1	0	1	1	3	4	0	0	0	5
APS 2	0	0	0	0	0	0	0	0	0	0
APS 1	0	0	0	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0	0	0	0
Total	61	4	65	118	29	147	0	0	0	212

¹²Please note this total count excludes the two Statutory Office positions.

Table 17—Australian Public Service Act Non-Ongoing Employees Previous Report Period (2019-20)

	Male			Female			Indeterminate			Total
	Full time	Part time	Total	Full time	Part time	Total	Full time	Part time	Total
SES 3	0	0	0	0	0	0	0	0	0	0
SES 2	0	0	0	0	0	0	0	0	0	0
SES 1	0	0	0	0	0	0	0	0	0	0
EL 2	0	0	0	0	0	0	0	0	0	0
EL 1	1	0	1	3	2	5	0	0	0	6
APS 6	1	0	1	1	0	1	0	0	0	2
APS 5	4	0	4	5	2	7	0	0	0	11
APS 4	0	0	0	2	0	2	0	0	0	2
APS 3	0	0	0	2	0	2	0	0	0	2
APS 2	0	0	0	0	1	1	0	0	0	1
APS 1	0	0	0	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0	0	0	0
TOTAL	6	0	6	13	5	18	0	0	0	24

Table 18—Australian Public Service Act Employees by Full-time and Part-time Status Current Report Period (2019-20)¹³

	Ongoing			Non-Ongoing			Total
	Full time	Part time	Total	Full time	Part time	Total
SES 3	0	0	0	0	0	0	0
SES 2	0	0	0	0	0	0	0
SES 1	6	0	6	0	0	0	6
EL 2	20	4	24	0	0	0	24
EL 1	48	17	65	2	1	3	68
APS 6	39	11	50	1	0	1	51
APS 5	33	10	43	5	1	6	49
APS 4	20	7	27	1	0	0	28
APS 3	1	2	3	1	0	1	4
APS 2	0	0	0	0	0	0	0
APS 1	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0
Total	167	51	218	10	2	12	230

¹³Please note this total count excludes the two Statutory Office positions.

Table 19—Australian Public Service Act Employees by Full-time and Part-time Status Previous Report Period (2019-20)

	Ongoing			Non-Ongoing			Total
	Full time	Part time	Total	Full time	Part time	Total
SES 3	0	0	0	0	0	0	0
SES 2	0	0	0	0	0	0	0
SES 1	6	0	6	0	0	0	6
EL 2	24	1	25	0	0	0	25
EL 1	51	13	64	5	1	6	70
APS 6	40	7	47	2	0	2	49
APS 5	39	7	46	9	2	11	57
APS 4	17	2	19	2	0	2	21
APS 3	4	1	5	2	0	2	7
APS 2	0	0	0	0	1	1	1
APS 1	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0
Total	181	31	212	20	4	24	236

Table 20—Australian Public Service Act Employment type by location Current Report Period (2019-20)

	Ongoing	Non-Ongoing	Total
NSW	11	0	11
QLD	30	0	30
TAS	30	0	30
VIC	0	0	0
Vic	25	0	25
WA	5	1	6
ACT	119	11	130
NT	0	0	0
External Territories	0	0	0
Overseas	0	0	0
Total	220	12	232

Table 21—Australian Public Service Act Employment type by location Previous Report Period (2019-20)

	Ongoing	Non-Ongoing	Total
NSW	9	4	13
QLD	24	1	25
SA	23	1	24
TAS	0	0	0
VIC	24	1	25
WA	3	3	6
ACT	131	14	145
NT	0	0	0
External Territories	0	0	0
Overseas	0	0	0
Total	214	24	238

Table 22—Australian Public Service Act Indigenous Employment Current Report Period (2019-20)

	Total
Ongoing	8
Non-Ongoing	0
Total	8

Table 23—Australian Public Service Act Indigenous Employment Previous Report Period (2019-20)

	Total
Ongoing	7
Non-Ongoing	0
Total	7

Table 24—Australian Public Service Act Employment arrangements Current Report Period (2019-20)

	SES	Non-SES	Total

Office of the Commonwealth Ombudsman Enterprise Agreement 2017-20	0	218	0
Determinations under subsection 24(1)	6	0	6
Individual Flexibility Arrangements	0	6	6
Total	6	224	230

Table 25—Australian Public Service Act Employment salary ranges by classification level (Minimum/Maximum) Current Report Period (2019-20)

	Minimum Salary	Maximum Salary
SES 3	0	0
SES 2	0	0
SES 1	$165,373	$194,617
EL 2	$118,654	$134,489
EL 1	$101,905	$110,041
APS 6	$79,494	$91,313
APS 5	$73,598	$78,043
APS 4	$65,988	$71,645
APS 3	$59,207	$63,903
APS 2	$51,980	$57,642
APS 1	$45,929	$50,766
Other	0	0
Minimum/Maximum range	0	0

¹⁴Please note this total count excludes the two Statutory Office positions.

Appendix 5—Entity Resources Statement

	Actual available appropriation for 2019–20 $'000	Payments made 2019–20 $'000	Balance remaining 2019–20 $'000
	(a)	(b)	(a) - (b)
Ordinary Annual Services¹
Departmental appropriation²	58,844	49,727	9,117
Adjustment - actual s74³	2,896	-	2,896
Total resourcing and payments	61,740	49,727	12,013

¹ Supply Act (No. 1) - Operating, Supply Act (No. 1) - Departmental Capital Budget (DCB) 2019-20, Appropriation Act (No. 1) 2019-20 and Appropriation Act (No. 3) 2019-20. This also includes prior year departmental appropriation and S74 external revenue.

² Includes an available amount of $0.816m in 2019-20 for the Departmental Capital Budget. For accounting purposes this amount has been designated as 'contribution by owners'.

³ Actual s74 receipts in 2019-20 were $6.273m compared to the Budget estimate of $3.377m.

Resource Summary Table—Expenses for Outcome 1
Outcome 1: Fair and accountable administrative action by Australian Government entities and prescribed private sector organisations, by investigating complaints, reviewing administrative action and statutory compliance inspections and reporting.
	Budget	Actual Expenses	Variance
	2019–20	2019–20	2019–20
	$'000	$'000	$'000
Program 1.1: Office of the Commonwealth Ombudsman
Departmental expenses
Departmental appropriation1,2	49,150	46,207	2,943
Expenses not requiring appropriation in the Budget year3	1,024	1,599	(575)
Total for Program 1.1	50,174	47,806	2,368
Total for Outcome 1	50,174	47,806	2,368

Average Staffing Level (number)	220	214	6

¹ Appropriation expenses combines Supply Act (No. 1) - Operating, Appropriation Act (No. 1) 2019-20 and Appropriation Act (No. 3) 2019-20 and 'Revenue from independent sources (S74)'.

² Departmental appropriation includes depreciation expense for Leases Right of Use asset class.

³ Expenses not requiring appropriation in the Budget are made up of depreciation expenses, amortisation expenses, make good expenses and audit fees.

Appendix 6—Ecologically sustainable development and environmental performance

Section 516A of the Environment Protection and Biodiversity Act 1999 sets out the principles and framework for the Office to report on environmental matters. We also have an environmental management policy to help us manage activities in a sustainable manner. Our environmental impact is mainly through office-based energy consumption, paper resources and waste management.

Energy consumption

In 2019–20 the Office continues to manage its energy consumption. All new leasehold improvements have included smart lighting and the introduction of LED globes to further reduce energy consumption. Total energy consumption across all of the Office’s tenancies has increased by 16 per cent, principally because the Office temporarily leased additional premises to accommodate a surge in the workforce associated with the VET Student Loan Ombudsman function. It is anticipated that energy consumption will fall when the temporary accommodation is ceased from December 2020.

Paper resources

The Office ensures we engage in digital record-keeping and e-business practices to reduce paper use. Our paper supplies are either carbon neutral or manufactured from at least 50 per cent recycled products. Other materials such as files, folders and unused stationary are recycled within the Office to reduce procurement activity for stationery.

Waste management

We actively manage the waste we produce through several mechanisms:

Recycling bins are provided in all offices to encourage recycling of waste such as paper and cardboard packaging.
All print toner cartridges are recycled.
Follow me printing is available in all offices. Follow me printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. This ensures printing is confidential to the user and reduces printed waste from documents left uncollected at the printer i.e. each staff member must release their print job at the physical printer otherwise the print job is lost after one hour.
Recycling bins are provided in kitchen breakout areas for plastic bottles and cans.

Appendix 7—Correction of material errors in previous annual report

There were no corrections to be made from the 2018–19 annual report.

Appendix 8—Public Interest Disclosure

Table 26—Number of disclosures assessed as meeting the criteria under s26 of the PID Act and alleged disclosable conduct Agency Number of disclosures assessed as meeting the criteria under s26 of the PID Act Alleged kinds of disclosable conduct to which the disclosures relate

Agency	Number of disclosures assessed as meeting the criteria under s26 of the PID Act	Alleged kinds of disclosable conduct to which the disclosures relate
1. Department of Defence	118	Maladministration (64) Contravention of a law of the Commonwealth, state or territory (53) Conduct that may result in disciplinary action (29) Abuse of public office (9) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (6) Wastage of Commonwealth resources (including money and property) (1)
2. Office of the Commonwealth Ombudsman¹⁵	38	Maladministration (35) Conduct that may result in disciplinary action (28) Contravention of a law of the Commonwealth, state or territory (24) Abuse of public office (8) Abuse of public trust (6) Wastage of Commonwealth resources (including money and property) (5) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3) Perversion of the course of justice (2) Endangers the environment (1) Conduct engaged in for the purposes of corruption (1) Conduct in a foreign country that contravenes a law (1)
3. Australian Postal Corporation	29	Conduct that may result in disciplinary action (26) Contravention of a law of the Commonwealth, state or territory (22) Maladministration (15) Abuse of public office (3) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3) Perversion of the course of justice (1) Conduct engaged in for the purposes of corruption (1) Abuse of public trust (1)
4. Australian Taxation Office	15	Conduct that may result in disciplinary action (15) Contravention of a law of the Commonwealth, state or territory (2) Abuse of public office (1)
5. Airservices Australia	14	Conduct that may result in disciplinary action (13) Contravention of a law of the Commonwealth, state or territory (3) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3) Maladministration (1)
6. Department of Veterans’ Affairs	12	Conduct that may result in disciplinary action (8) Maladministration (3) Contravention of a law of the Commonwealth, state or territory (2) Wastage of Commonwealth resources (including money and property) (2) Conduct engaged in for the purposes of corruption (1) Abuse of public trust (1)
7. Department of Health	11	Contravention of a law of the Commonwealth, state or territory (6) Maladministration (3) Endangers the environment (1) Abuse of public office (1)
8. NBN Co Limited	9	Contravention of a law of the Commonwealth, state or territory (3) Conduct engaged in for the purposes of corruption (3) Maladministration (2) Conduct that may result in disciplinary action (1)
9. Australian Broadcasting Corporation	8	Conduct that may result in disciplinary action (5) Maladministration (3) Wastage of Commonwealth resources (including money and property) (3) Contravention of a law of the Commonwealth, state or territory (1) Abuse of public trust (1) Abuse of public office (1)
10. Fair Work Commission	8	Abuse of public office (8) Abuse of public trust (7) Maladministration (7) Conduct that may result in disciplinary action (1)
11. Department of Home Affairs	6	Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (4) Contravention of a law of the Commonwealth, state or territory (3) Maladministration (3) Conduct that may result in disciplinary action (2) Abuse of public trust (1) Perversion of the course of justice (1) Conduct engaged in for the purpose of corruption (1
12. Defence Housing Australia	6	Conduct that may result in disciplinary action (5) Maladministration (1)
13. Department of Education, Skills and Employment	6	Maladministration (4) Conduct that may result in disciplinary action (3) Contravention of a law of the Commonwealth, state or territory (2) Abuse of public trust (2) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1) Abuse of public office (1) Perversion of the course of justice (1
14. Department of Agriculture, Water and the Environment	5	Maladministration (3) Contravention of a law of the Commonwealth, state or territory (2) Abuse of public office (1)
15. Aged Care Quality & Safety Commission 16. Attorney-General's Department 17. Australian Nuclear Science & Technology Organisation 18. Australian Competition and Consumer Commission 19. Australian Criminal Intelligence Commission 20. Australian Digital Health Agency 21. Australian Electoral Commission 22. Australian Federal Police 23. Australian Fisheries Management Authority 24. Australian Institute of Aboriginal and Torres Strait Islander Studies 25. Australian intelligence agencies - combined response 26. Australian Maritime Safety Authority 27. Australian Public Service Commission 28. Australian Rail Track Corporation 29. Australian Securities and Investments Commission 30. Bureau of Meteorology 31. Comcare 32. Commonwealth Science and Industrial Research Organisation (CSIRO) 33. Department of Finance 34. Department of Foreign Affairs & Trade 35. Department of Industry, Science, Energy and Resources including IP Australia and Geoscience Australia 36. Department of Infrastructure, Transport, Regional Development and Communications 37. Department of the Prime Minister and Cabinet 38. Great Barrier Reef Marine Park Authority 39. Indigenous Business Australia 40. Indigenous Land & Sea Corporation 41. Inspector-General of Taxation and Taxation Ombudsman 42. National Disability insurance Scheme Launch Transition Agency 43. National Indigenous Australians Agency 44. National Library of Australia 45. NDIS Quality and Safeguards Commission 46. Northern Australia Infrastructure Facility 47. Office of the Commonwealth Director of Public Prosecutions 48. Office of the Inspector-General of Intelligence and Security 49. Services Australia (formerly Department of Human Services) 50. Sydney Harbour Federation Trust	74 (aggregated total of all PIDs received by these agencies) This section aggregates data for agencies reporting four or fewer PIDs received during the reporting period	Conduct that may result in disciplinary action (48) Maladministration (40) Contravention of a law of the Commonwealth, state or territory (27) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (9) Wastage of Commonwealth resources (including money and property (9) Abuse of public office (8) Perversion of the course of justice (5) Conduct engaged in for the purpose of corruption (4) Abuse of public trust (4) Endangers the environment (1) Fabrication scientific research (1)

¹⁵Unlike other agencies, the Office can receive disclosures about itself and other agencies. The Office received 38 PIDs relating to other agencies.

¹⁶The IGIS received PIDs relating to the Australian Intelligence agencies, and none relating to the IGIS.

Table 27—Agencies that have reported not receiving PIDs¹⁷

1.	AAF Company
2.	Aboriginal Hostels Limited
3.	Administrative Appeals Tribunal
4.	AgriFutures Australia
5.	Anindilyakwa Land Council
6.	Army and Air Force Canteen Service
7.	Asbestos Safety and Eradication Agency
8.	ASC Pty Ltd
9.	Australia Council for the Arts
10.	Australian Accounting Standards Board and Auditing and Assurance Standards Board
11.	Australian Building and Construction Commission
12.	Australian Bureau of Statistics
13.	Australian Centre for International Agricultural Research
14.	Australian Commission for Law Enforcement Integrity
15.	Australian Commission on Safety and Quality in Health Care
16.	Australian Communications and Media Authority
17.	Australian Curriculum Assessment and Reporting Authority
18.	Australian Financial Security Authority
19.	Australian Film, Television and Radio School
20.	Australian Government Department of Social Services
21.	Australian Hearing Services (trading as Hearing Australia)
22.	Australian Human Rights Commission
23.	Australian Institute for Teaching and School Leadership
24.	Australian Institute of Criminology
25.	Australian Institute of Family Studies
26.	Australian Institute of Health and Welfare
27.	Australian Institute of Marine Science
28.	Australian Military Forces Relief Trust Fund
29.	Australian National Audit Office
30.	Australian National Maritime Museum
31.	Australian Naval Infrastructure Pty Ltd
32.	Australian Organ and Tissue Donation and Transplantation Authority
33.	Australian Pesticides and Veterinary Medicines Authority
34.	Australian Prudential Regulation Authority
35.	Australian Radiation Protection and Nuclear Safety Agency
36.	Australian Reinsurance Pool Corporation
37.	Australian Research Council
38.	Australian Skills Quality Authority
39.	Australian Sports Anti-Doping Authority (Sport Integrity Australia as at 1 July 2020)
40.	Australian Sports Commission
41.	Australian Sports Foundation Limited
42.	Australian Strategic Policy Institute
43.	Australian Trade and Investment Commission
44.	Australian Transaction Reports and Analysis Centre
45.	Australian Transport Safety Bureau
46.	Australian War Memorial
47.	Australian Law Reform Commission
48.	Bundanon Trust
49.	Cancer Australia
50.	Central Land Council
51.	Civil Aviation Safety Authority
52.	Clean Energy Finance Corporation
53.	Clean Energy Regulator
54.	Climate Change Authority
55.	Coal Mining Industry (Long Service Leave Funding) Corporation
56.	Commonwealth Ombudsman
57.	Commonwealth Superannuation Corporation
58.	Cotton Research and Development Corporation
59.	Creative Partnerships Australia
60.	Department of Parliamentary Services
61.	Department of the House of Representatives
62.	Department of the Senate
63.	Department of the Treasury
64.	Digital Transformation Agency
65.	Export Finance Australia
66.	Federal Court of Australia (on behalf of itself [Federal Court], Family Court of Australia [Family Court], Federal Circuit Court of Australia [Federal Circuit Court] and (if these are public authorities under the PID Act) the National Native Title Tribunal [NNTT] and Native Title Registrar [NTR])
67.	Fisheries Research and Development Corporation
68.	Food Standards Australia New Zealand
69.	Future Fund Management Agency
70.	Grains Research and Development Corporation
71.	Independent Hospital Pricing Authority
72.	Independent Parliamentary Expenses Authority
73.	Infrastructure and Project Financing Agency
74.	Infrastructure Australia
75.	Moorebank Intermodal Company Limited
76.	Murray-Darling Basin Authority
77.	Museum of Australian Democracy at Old Parliament House
78.	National Archives of Australia
79.	National Australia Day Council
80.	National Blood Authority
81.	National Capital Authority
82.	National Competition Council
83.	National Film and Sound Archive of Australia
84.	National Gallery of Australia
85.	National Health and Medical Research Council
86.	National Health Funding Body
87.	National Mental Health Commission
88.	National Museum of Australia
89.	National Offshore Petroleum Safety and Environmental Management Authority
90.	National Portrait Gallery of Australia
91.	Northern Land Council
92.	Office of Parliamentary Counsel
93.	Office of the Australian Information Commissioner
94.	Office of the Fair Work Ombudsman
95.	Office of the Official Secretary to the Governor-General
96.	Outback Stores
97.	Parliamentary Budget Office
98.	Productivity Commission
99.	Professional Services Review
100.	RAAF Welfare Recreational Company
101.	Regional Investment Corporation
102.	Reserve Bank of Australia
103.	Royal Australian Air Force Welfare Trust Fund
104.	Royal Australian Navy Central Canteen Board
105.	Royal Australian Navy Relief Trust Fund (RANRTF)
106.	Safe Work Australia
107.	Screen Australia
108.	Special Broadcasting Service Corporation
109.	Tertiary Education Quality and Standards Agency
110.	The Australian National University
111.	Tiwi Land Council
112.	Tourism Australia
113.	Wine Australia
114.	Workplace Gender Equality Agency
115.	Wreck Bay Aboriginal Community Council
116.	WSA Co Limited

¹⁷Note: Some of these agencies may have been allocated a PID that was made to the Ombudsman.

Table 28—PID investigations completed and action/s taken in response to recommendations

Agency	Number of disclosure investigations completed during the financial year	Findings of disclosable conduct relating to disclosure investigations	Examples of actions taken during the financial year in response to recommendations relating to disclosure investigations
1. Department of Defence	89	Maladministration (13) Contravention of a law of the Commonwealth, state or territory (9) Conduct that may result in disciplinary action (3) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3) Abuse of public office (3) Wastage of Commonwealth resources (including money and property (1)	Investigation under another law Code of conduct investigation Administrative action Staff training in leadership, communication and internal policies and procedures Improvements to internal practices including communication and reporting arrangements Routine contractor performance reviews
2. Australian Postal Corporation	22	Conduct that may result in disciplinary action (6) Contravention of a law of the Commonwealth, state or territory (3) Maladministration (3) Abuse of public office (2) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1)	Disciplinary action Staff training and awareness for Ethics, Bullying, Harassment & Discrimination and the Drug & Alcohol policy and reporting requirements.
3. Airservices Australia	12	Conduct that may result in disciplinary action (4)	Sanctions imposed under Airservices Code of conduct Internal process and policy improvements Behavioural expectations awareness session
4. Australian Taxation Office	11	Contravention of a law of the Commonwealth, state or territory (2) Conduct that may result in disciplinary action (4)	Code of conduct investigation referral
5. Department of Veterans’ Affairs	10	Conduct that may result in disciplinary action (7)	Code of conduct investigation referral Formal counselling
6. Department of Home Affairs	6	Conduct that may result in disciplinary action (1)	Code of conduct investigation referral Work area consultation
7. Services Australia (formerly Department of Human Services)	6	No findings of disclosable conduct	Referrals to Internal integrity and fraud branch Referrals to internal conduct and review team
8. Indigenous Business Australia	5	Contravention of a law of the Commonwealth, state or territory (1) Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1) Conduct that may result in disciplinary action (1)	Disciplinary action
9. Administrative Appeals Tribunal 10. Aged Care Quality and Safety Commission 11. Attorney-General's Department 12. Australian Nuclear Science & Technology Organisation 13. Australian Broadcasting Corporation 14. Australian Competition and Consumer Commission 15. Australian Digital Health Agency 16. Australian Federal Police 17. Australian Fisheries Management Authority 18. Australian Institute of Aboriginal and Torres Strait Islander Studies 19. Australian Maritime Safety Authority 20. Australian Public Service Commission 21. Australian Rail Track Corporation 22. Australian Securities and Investments Commission 23. Bureau of Meteorology 24. Comcare 25. Department of Agriculture, Water and the Environment 26. Department of Education, Skills and Employment 27. Department of Finance 28. Department of Foreign Affairs & Trade 29. Department of Health 30. Department of Industry, Science, Energy and Resources including IP Australia and Geoscience Australia 31. Department of Infrastructure, Transport, Regional Development and Communications 32. Fair Work Commission 33. Great Barrier Reef Marine Park Authority 34. Indigenous Land & Sea Corporation 35. Inspector-General of Taxation and Taxation Ombudsman 36. National Disability insurance Scheme Launch Transition Agency 37. National Indigenous Australians Agency 38. National Library of Australia 39. National Offshore Petroleum Safety and Environmental Management Authority 40. nbn co limited 41. Northern Australia Infrastructure Facility 42. Office of the Australian Information Commissioner 43. Office of the Commonwealth Director of Public Prosecutions 44. Office of the Commonwealth Ombudsman 45. Reserve Bank of Australia 46. Sydney Harbour Federation Trust 47. The Australian National University	66 investigations were completed by the agencies in this section. This section aggregates data for agencies reporting four or fewer investigations being conducted during the period.		Note: Although all agencies within this group identified they had completed one or more investigations, not all investigations resulted in recommendation/s being made. The following are examples of some of the recommendations made by Agencies within this aggregated group. Code of conduct investigation Review & update of existing Organisational Policies & development of new Policies Review Procurement practices Implement training and development programs for Board and Staff Undertake external training for all Managers in relation to the operation of the PID Act