Executive Committee deep dives

A standing agenda item at the EC meeting is a deep dive into a particular focus area of the Office’s operations. The EC uses their collective expertise to leverage diverse perspectives and develop innovative insights and plans for next steps.

In September 2023, the EC conducted a deep dive into our Own Motion Investigation (OMI) practices. The purpose of the deep dive was for the EC to consider the effectiveness of the OMI process and examine the lessons learnt for future investigations. EC members discussed many aspects of current practice, including information gathering, use of powers, expectations of and communication with agencies, and making OMI reports impactful.

Following the deep dive, the Deputy Ombudsman ran an Office-wide ‘That’s a Wrap’ session to share lessons learnt with staff about the use of the Ombudsman’s investigation powers and how to conduct impactful investigations.