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National Student Ombudsman Update:
The National Student Ombudsman commenced operations on 1 February 2025. For more information visit nso.gov.au.
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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

      National Student Ombudsman Update:
      The National Student Ombudsman commenced operations on 1 February 2025. For more information visit nso.gov.au.
      Latest from the Ombudsman
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      Public Statement
      06 Feb 2025
      Australian Health Service Alliance (AHSA) and Healthscope Negotiations

      In the interests of protecting consumers, the Office has arranged mediation on 18 February 2025 to assist AHSA and Healthscope to reach agreement

      Public Statement
      21 Feb 2025
      Public Statement - Aircraft noise, flight paths and engagement with the community

      Investigation into complaints relating to the Brisbane Airport's New Parallel Runway.

      Public Statement
      04 Feb 2025
      Ombudsman investigation into the Targeted Compliance Framework

      Investigation into the Department of Employment and Workplace Relations and Services Australia's cancellation of income support payments

      Common Topics:
      How we can help you How to make a complaint Australian government agency complaints Careers

      What's the complaint process?

      Making a complaint can be daunting. Here's what to expect.

      Overview Before you make a complaint
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      I want to complain about

      An Australian Government agency

      ASIC Services Australia the NDIS The Australian Federal Police Immigration and detention

      A private company

      Education Providers Health insurers Postal operators

      Wrongdoing within the APS (whistleblowing)

      Public interest disclosure (for current or former staff in Australia Public Service)

      We’re free and impartial, and here’s how we’ve helped

      When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.

      Compensation for a parcel seized by overseas customs authority

      • Australia Post rejected a compensation claim for an overseas package that held up overseas customs authority for several months.
      • Upon our review, Australia Post agreed to pay the compensation claim in full.

      Fee refund after withdrawing from concurrent study

      • An overseas student asked for their private education provider to refund course fees paid, after withdrawing from concurrent study.
      • After our investigation, the provider agreed to pay a refund, update its written agreement and amend processes for accepting students in concurrent study.

      Refund for unused private health policy

      • Health provider refunded health cover fees for an unused policy.

      Information for industry and agencies

      Public interest disclosure (whistleblowing) arrow Law enforcement agency oversight arrow Private Health Industry oversight arrow Monitoring places of detention - OPCAT arrow Industry updates arrow