Fixing incorrect information on file

A complainant applied to opt out of being an organ donor.

They followed up by contacting donatelife.gov.au and Services Australia (who manages the register) but were unable to confirm whether they had been removed from the register.

Organ donation involves both federal and state governments.

Our initial research indicated there was no information available that clearly explained the process to opt out as an organ donor.

We made a preliminary inquiry to Services Australia, who confirmed that the complainant’s application had been received but was not processed correctly or in a timely manner.

As a result, Services Australia updated the complainant’s records and provided feedback to relevant staff as part of their continuous improvement.

2024