Waiting for a visa

A complainant lodged a Carer visa application to care for their sister who has low vision and requires assistance.

The complainant was still waiting for an outcome after over 2 years.

They decided to lodge a complaint with us, as they needed to support their sister and were unhappy about the time it was taking to process the visa.

We decided to make a preliminary inquiry to Home Affairs to find out the status of their visa application.

In its response to the preliminary inquiry, Home Affairs promptly assessed the visa application.

In addition to prompting this outcome, we also provided the complainant with a better understanding of the delay and of the processing times for Carer visas.

2024