Usually you will need to contact the agency, provider or organisation you are having issues with, before contacting the Office. The agency, provider or organisation can usually address your complaint quickly or review the decision it has made.

In select circumstances, the Office can help you to make a complaint to the agency, provider or organisation you are having issues with. If you are not satisfied with the result, you can come back to us with your complaint.

The Office can assist you in resolving your complaint by investigating the process of the agency, provider or organisation, if it does not change its decision or offer a better explanation of the decision.

Sometimes we do not have the power to assist you. In this case we can refer you to the right complaint-handling body.