Private Postal Operator registration form

Companies providing one or more of the following services can apply to register with the Office of the Commonwealth Ombudsman (the Office) as a Private Postal Operator (PPO):

• acceptance of mail items, packages or parcels for delivery (as above)
• the security of that mail, package or parcel
• the allocation and transport of that mail, package or parcel
• the retention of that mail, package or parcel for collection by the addressee, or the delivery to the specified address or to another address.

Registering with the Commonwealth Ombudsman means that:

• Your customers can make complaints to the Office about actions you take providing postal or similar services. This includes actions taken by your contractors and subcontractors.
• The Office can conduct investigations into these complaints.
• If the Ombudsman decides your business acted wrongly and recommends remedial action we will tell you.  You will have the opportunity to respond.  In some circumstances, the Ombudsman is required by law to provide a copy of any such report to the relevant Minister, who may table it in Parliament.
• You may de-register from the scheme at any time. However, the Office can investigate complaints about actions that occurred in the 12 months prior to de-registration.

If your organisation is interested in registering with the Postal Industry Ombudsman, please contact us using our online enquiry form.