Contact us

Complaints

To make a complaint, please call 1300 362 072. You can also access the online form 24 hours a day.

Our phone service is available during the following hours:

Monday 10:00 am – 4:00 pm
Tuesday 10:00 am – 4:00 pm
Wednesday 10:00 am – 2:00 pm
Thursday 10:00 am – 4:00 pm
Friday 10:00 am – 4:00 pm

Note: The times outlined above are AEST, or AEDT during daylight saving.

Our offices and phone lines are closed on national public holidays.

Find out more about:

International enquiries

For enquiries made from outside of Australia, please call +61 2 5117 3600.

Accessibility services

The Translating and Interpreter Service (TIS) is a free-of-charge service available on 131 450.

We also have information sheets in many community languages and can provide copies of a large print information booklet.

If you are d/Deaf, hard of hearing or have a speech communication difficulty, you can use the National Relay Service (NRS) to contact the Commonwealth Ombudsman.

Visit the National Relay Service website or phone 1800 555 727.

Our dedicated Indigenous number is 1800 060 789.

Feedback

We welcome your feedback on our service. If you have any questions, comments or suggestions please use our online enquiry form.

Seeking information from the Commonwealth Ombudsman

Guidelines on seeking information from the Commonwealth Ombudsman including Freedom of Information requests.

Our offices

Canberra - Level 5, 14 Childers Street
Brisbane - Level 22, 215 Adelaide Street
Adelaide - Level 11, 25 Grenfell Street
Sydney - Level 20, 60 Castlereagh Street

You can attend our office to make a complaint in person. So that we can make sure a staff member is available to discuss your complaint, please call ahead on 1300 362 072 to make an appointment.

Write to us

You can write to us by sending your enquiry to:

Commonwealth Ombudsman
GPO Box 442
Canberra ACT 2601

Please include your phone number so we can contact you.

Media Enquiries

Please email: media@ombudsman.gov.au

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