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Complaint Handling Forum

The Commonwealth Ombudsman Complaint Handling Forum is an annual event held by the Office.

You can find out more on our Complaint Handling Forum page.

Useful Resources

• Visit our Publications page
• Download our Complaint Handling Better Practice Guides
• Read our Insights reports
• Utilise our agency Self-Assessment Tool for Complaint Handling

Public Interest Disclosure e-learning

The PID e-learning module will teach you about what a PID is, how you can make one, the protections that are available to disclosers and the process of a PID investigation.

If your agency would like to use the PID e-learning module as a part of your educational tools, we suggest you talk to your LMS administrator to ensure the correct publishing standard of the module is selected for downloading.

• PID e-learning module 2024 - Story file (31.7 MB)
• PID e-learning module 2024 - SCORM files 1 (23.3 MB)
• PID e-learning module 2024 - SCORM files 2 (23.3 MB)

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