Appendixes

Appendix 1: Information Publication Scheme

The Information Publication Scheme (IPS) applies to Australian Government agencies that are subject to the Freedom of Information Act 1982. This scheme requires an agency to publish a broad range of information on their website.

The Commonwealth Ombudsman's Office website makes available the Ombudsman's Information Publication Scheme plan, describing how the office complies with these requirements and giving access to information published under the scheme.

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Appendix 2: Statistics

Office of the Commonwealth Ombudsman – Approaches and Complaints 2013–14

Please note – The Portfolios highlighted in grey have been abolished, merged or split under the Machinery of Government changes in September 2013.

Portfolio/Agency	Total Received	Not investigated		Investigated		Total Finalised	Remedies									Total Remedies
Portfolio/Agency	Total Received	Category 1	Category 2	Category 3	Category 4	Total Finalised	Action expedited	Apology	Decision changed or reconsidered	Disciplinary action	Explanation	Financial remedy	Law, policy or practice changed	Other non-financial remedy	Remedy provided by agency without Ombudsman Intervention	Total Remedies
ACT Government	467	145	255	56	20	476	11	7	14		71	1	1	1		106
Commonwealth	16,582	6,309	8,266	1,616	403	16,594	199	228	289	102	1,442	359	42	153	75	2,889
Agriculture	18	4	14	1	3	22					6			1		7
Agriculture, Fisheries and Forestry	16	4	12	1	2	19					3	1				4
Attorney-General's	399	133	232	41	7	413	3		4	1	36	1				45
Broadband, Communications and the Digital Economy	18	2	9	6	2	19			4		6			1		11
Commonwealth Parliament	1		1			1
Communications	4,159	1,154	2,655	355	18	4,182	31	116	100	78	374	128	15	77	17	936
Courts	52	30	25	1		56										0
Defence	518	147	256	78	24	505	8	7	14	1	65	9	1	2	4	111
Education	48	11	24	12	3	50		1	1		9			1		12
Education, Employment and Workplace Relations	78	33	32	25	1	91		1	4		32	2				39
Employment	355	127	163	44	3	337	8	1	3	3	46	6	1	3		71
Environment	28	10	13	3	1	27	1		2		2					5
Families, Housing, Community Services and Indigenous Affairs	8	5	3	1		9					2				1	3
Finance	90	27	46	8	1	82	2				5	1				8
Finance and Deregulation	7		9	5	2	16					4	1				5
Foreign Affairs and Trade	118	40	68	9	3	120			1		11					12
Health	51	15	27	5		47					2					2
Health and Ageing	19	8	11	10	4	33	1		1		12					14
Immigration and Border Protection	1,880	640	939	206	70	1,855	28	9	31	2	138	5	3	12	15	243
Industry	110	25	57	14	5	101			2		11	4		1		18
Industry, Innovation, Climate Change, Science, Research and Tertiary Education	14	5	12	8		25					1	1			1	3
Infrastructure and Regional Development	76	20	39	3		62					2			1		3
Infrastructure and Transport	10	5	6	1	4	16	1		1		2		1			5
Prime Minister and Cabinet	54	4	36	3	2	45		1			5					6
Regional Australia, Local Government, Arts and Sport	4	1				1
Resources, Energy and Tourism					1	1			1							1
Social Services	6,804	3,204	2,720	651	183	6,758	88	69	90	17	537	178	21	50	33	1,083
Sustainablity, Environment, Water, Population and Communities	3	1	3	4	1	9		1			3				1	5
Treasury	1,644	654	854	121	63	1,692	28	22	30		128	22		4	3	237
OMB/Out of Jurisdiction	5,952	4,555	1,410	1		5,966										0
Overseas Student Ombudsman	518	25	257	171	73	526	17	4	106	1	114	33	9	5	5	294
Private Postal Operators	10	2	8			10
Grand Total	23,529	11,036	10,196	1,844	496	23,572	227	239	409	103	1,627	393	52	159	80	3,289

Note: Comprehensive statistics available at www.ombudsman.gov.au/pages/publications-and-media/reports/annual

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Appendix 3: Additional Reporting on Postal Industry Ombudsman

This appendix provides additional reporting on the Postal Industry Ombudsman (PIO) function as required under s 19X of the Ombudsman Act.

Details of the circumstances and number of occasions where the Postal Industry Ombudsman has made a requirement of a person under section 9:

The Postal Industry Ombudsman made no requirements under section 9 during 2013–14.

Details of the circumstances and number of occasions where the holder of the Office of Postal Industry Ombudsman has decided under subsection 19N(3) to deal with, or to continue to deal with, a complaint or part of a complaint in his or her capacity as the holder of the office of Commonwealth Ombudsman:

There were no occasions where a complaint – or part of a complaint – was transferred from the Postal Industry Ombudsman to the Commonwealth Ombudsman under subsection 19N(3).

Details of recommendations made in reports during the year under section 19V, and statistical information about actions taken during that year as a result of such information:

The Postal Industry Ombudsman made no reports during the year under section 19V.

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Appendix 4: Agency Resource Statement

Agency Resource Statement 2013–14

	Actual available appropriation for 2013–14	Payments made 2013–14	Balance 2013–14
	$'000	$'000	$'000
	(a)	(b)	(a) - (b)
Ordinary Annual Services¹
Departmental appropriation²	29,325	20,863	8,462
Total	29,325	20,863	8,462
Total ordinary annual services	29,325	20,863	8,462
Other services
Departmental non-operating
Equity injections			-
Total	0	0	-
Total other services	0	0	-
Total available annual appropriations and payments	29,325	20,863	8,462
Total net resourcing and payments for the Office of the Commonwealth Ombudsman	29,325	20,863	8,462

1 Appropriation Act (No. 1) 2013-14. This includes S.31 relevant agency receipts.

2 Includes an available amount of $0.608m in 2013-14 for the Departmental Capital Budget.
For accounting purposes this amount has been designated as 'contribution by owners'.

Resources Summary Table – Expense for Outcome 1

Outcome 1: Fair and accountable administrative action by Australian Government agencies by investigating complaints, reviewing administrative action and inspecting statutory compliance by law enforcement agencies.

	Budget 2013–14	Actual Expenses 2013–14	Variance 2013–14
	$'000	$'000	$'000
Program 1: Office of the Commonwealth Ombudsman Departmental expenses
Departmental appropriation¹	19,900	20,036	(136)
Expenses not requiring appropriation in the Budget year	767	774	(7)
Total for Program 1	20,667	20,810	(143)
Outcome 1: Totals by appropriation type Departmental expenses
Departmental appropriation	19,900	20,036	(136)
Expenses not requiring appropriation in the Budget year	767	774	(7)
Total for Outcome 1	20,667	20,810	(143)

Average Staffing Level (number)	136	136	0

1 Departmental Appropriation combines 'Ordinary annual services' (Appropriation Act No. 1) and 'Revenue from independent sources (S31)'.

Appendix 5

Download the Financial Statements [PDF 890KB]